ovclient fails to start

jlambwac
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ovclient fails to start

Post by jlambwac » 12 Jun 2018 11:41

Running version 4.2.2.R01 MR-2 Build 115 patch 2. Upgraded from 4.2.1 yesterday and now ovclient fails to start. have rebooted several times including a full power down. ovclient always stays at "starting". Any suggestions?

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benny
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Re: ovclient fails to start

Post by benny » 13 Jun 2018 12:30

I'd take a snapshot and try to upgrade to 4.3R1 .. If there are no error messages, it is hard to tell what is going wrong.
You should also consider to open a Technical Support Request with ALE, so that some engineer can attempt to fix the issue for you.
Regards,
Benny

jlambwac
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Re: ovclient fails to start

Post by jlambwac » 13 Jun 2018 14:12

Tried to update to 4.3 but I keep getting error "Please Check the connectivity or your repository configuration" Repository is set to ALE Central Repo. Also tried restoring from sundays backup and it too is not starting the ovclient. So now I am back on version 4.2.2 Build 115 Patch 0 (typo on my original message saying it was 4.2.1. I have also created a TAC case but as of this message it is still pending.

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benny
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Re: ovclient fails to start

Post by benny » 14 Jun 2018 04:59

To resolve the issue that you describe, set a new "Custom Repository" (an entry that you didn't use before) and apply the following values

Code: Select all

Repository Name: MyALECentralRepository
Repository URL host: ovrepo.fluentnetworking.com
Repository URL location: ov
You should upgrade from Build 115 Patch 2 though.
Regards,
Benny

jlambwac
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Re: ovclient fails to start

Post by jlambwac » 14 Jun 2018 09:27

Hi Benny,

Thanks for your reply however it did not work. Still get "Please check the connectivity or your repository configuration". Connectivity is good I can open Advance mode and ping google's DNS so I know it is able to access the outside world.

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benny
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Re: ovclient fails to start

Post by benny » 14 Jun 2018 13:54

This helped in every single ticket that I've seen. Did you also activate that repository? Did you use a new entry to set this repository or re-used a previous one?
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Benny

hans-juergen
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Re: ovclient fails to start

Post by hans-juergen » 19 Jun 2018 07:17

the solution benny provided works for me.

jlambwac
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Re: ovclient fails to start

Post by jlambwac » 19 Jun 2018 10:34

Hi Benny.

Yes the new repository was active and yes it was a new custom not a reused old one.

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benny
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Re: ovclient fails to start

Post by benny » 20 Jun 2018 11:19

You'll need Technical Support to connect to your system and help you. There is nothing I can do to help you - sorry.
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GeraldS
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Re: ovclient fails to start

Post by GeraldS » 27 Jun 2018 03:58

hi jlambwac,

did you have any success on this?
Same problem here - setup a new repository, enabled it and still no success.....

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