SIP extension not registered on OXE

[Hany Abdel Baki]

Hi all,

On OXE 10.0 common hardware, a SIP extension is not registered, also ping is ok between OXE and PC, please check the attached outputs for config all, config 2 0 -d, compvisu lio, ps -edf | grep sip and killall sipmotor.

[Hany Abdel Baki]

Also license is ok:
345 M SIP extension users = 2/ 10

[giovanni.attolini]

Have you verified:

- password?
- sip auth scheme on both sides?

Post packets cap that show the issue.

[Hany Abdel Baki]

Hi Gio,

I verified the password using sipauth -l and its correct, scheme is digest.
The sip extension is not registered at all on OXE, motortrace and traced did not show any traces.

were the attachments have anything wrong ? e.g. compressors, or no_sub_board for GD (i do not have GA) ?

[giovanni.attolini]

Nothing wrong. You can generate traces on PC side with wireshark.

[haroun]

and can you pots the sip extension configuration

[Hany Abdel Baki]

please find the attached requested files.

[haroun]

witch kind of set are trying to connect (polycom , tandberg , thomson )etc...
port unrechable firewall may be
btw to restart sipmotor you should be under root

[Hany Abdel Baki]

3cx set type as it works with my OXE 9.0
can you tell me please which ports i should open on firewall ?

[haroun]

5060 as it's udp port for local sip Gtw
Here a debug for 3cx phone connect and registered on oxe R 9.1
DX:MP3 Writer initialized
DX:MP3 Encoder initialized
DX:FFDShow not present
Translation file OK
Attempting to connect 10.235.96.130
Phone got as local port 50679
Jabra not connected
RTP engine OK
SIP engine OK
Failed to initialize sound mic device, no audio will be delivered
Sound ring device OK [{EAD2F948-26E1-419D-AAFB-9C5FBAB0C3C2}]
Sound speaker device OK [{EAD2F948-26E1-419D-AAFB-9C5FBAB0C3C2}]
Phone is now connected
Phone is no longer connected
Translation file OK
Attempting to connect 10.235.96.130
Phone got as local port 50680
Jabra not connected
RTP engine OK
SIP engine OK
Failed to initialize sound mic device, no audio will be delivered
Sound ring device OK [{EAD2F948-26E1-419D-AAFB-9C5FBAB0C3C2}]
Sound speaker device OK [{EAD2F948-26E1-419D-AAFB-9C5FBAB0C3C2}]
Phone is now connected
Video stream will be received on 10.235.85.34:40004
Phone is no longer connected
Translation file OK
Attempting to connect 10.235.96.130
Phone got as local port 50681
Jabra not connected
RTP engine OK
SIP engine OK
Failed to initialize sound mic device, no audio will be delivered
Sound ring device OK [{EAD2F948-26E1-419D-AAFB-9C5FBAB0C3C2}]
Sound speaker device OK [{EAD2F948-26E1-419D-AAFB-9C5FBAB0C3C2}]
Phone is now connected
Phone is no longer connected
Translation file OK
Attempting to connect 10.235.96.130
Phone got as local port 50682
Jabra not connected
RTP engine OK
SIP engine OK
Failed to initialize sound mic device, no audio will be delivered
Sound ring device OK [{EAD2F948-26E1-419D-AAFB-9C5FBAB0C3C2}]
Sound speaker device OK [{EAD2F948-26E1-419D-AAFB-9C5FBAB0C3C2}]
Phone is now connected