SIP extension not registered on OXE

[Hany Abdel Baki]

thanks a lot, but my problem is that the SIP register msg is NOT received on OXE, so i want to isolate the problem and check if the register msg is received on OXE (although not shown in traced that a phone is trying to register), or there is a firewall between phone and OXE blocking the SIP msgs.

So is there a utility on OXE (other than traced) to check if a phone tried to register on OXE or not (i.e. a msg received on OXE or not reached to OXE at all) ?

[haroun]

Can u post the 3cx config

[Hany Abdel Baki]

please find the attached.

[haroun]

strange with same config i register as sipextension and device
but you have debug utility on 3cx phone (menu key )

[haroun]

one last thing your istallation is new isn't it ?
so i presume linux data(ip parametre ) are lost
if you ping from your pc oxe does't replay ? if not
netadmin -m
create static route

[haroun]

i reproduce same issue phone can't register , and no register message in traced by deleting the static route to my pc from netadmin -m

[Hany Abdel Baki]

yes it is new installation.

ping from PC to OXE and from OXE to PC is ok.

debug on my phone seems ok, except i do not have your last debug msg "phone is now connected" as it is not registered:

DX:MP3 Writer initialized
DX:MP3 Encoder initialized
DX:FFDShow not present
Translation file OK
Translation file OK
Attempting to connect 10.10.140.254
Phone got as local port 4587
Jabra not connected
RTP engine OK
SIP engine OK
Failed to initialize sound mic device, no audio will be delivered
Sound ring device OK []
Sound speaker device OK []
Translation file OK
Attempting to connect 10.10.140.254
Phone got as local port 4640
Jabra not connected
RTP engine OK
SIP engine OK
Failed to initialize sound mic device, no audio will be delivered
Sound ring device OK []
Sound speaker device OK []
Translation file OK
Attempting to connect 10.10.140.254
Phone got as local port 4689
Jabra not connected
RTP engine OK
SIP engine OK
Failed to initialize sound mic device, no audio will be delivered
Sound ring device OK []
Sound speaker device OK []
Translation file OK
Attempting to connect 10.10.140.254
Phone got as local port 4832
Jabra not connected
RTP engine OK
SIP engine OK
Failed to initialize sound mic device, no audio will be delivered
Sound ring device OK []
Sound speaker device OK []
Translation file OK
Attempting to connect 10.10.140.254
Phone got as local port 3061
Jabra not connected
RTP engine OK
SIP engine OK
Failed to initialize sound mic device, no audio will be delivered
Sound ring device OK []
Sound speaker device OK []
Translation file OK
Attempting to connect 10.10.140.254
Phone got as local port 2822
Jabra not connected
RTP engine OK
SIP engine OK
Failed to initialize sound mic device, no audio will be delivered
Sound ring device OK []
Sound speaker device OK []
Translation file OK
Attempting to connect 10.10.140.254
Phone got as local port 2866
Jabra not connected
RTP engine OK
SIP engine OK
Failed to initialize sound mic device, no audio will be delivered
Sound ring device OK []
Sound speaker device OK []
Translation file OK
Attempting to connect 10.10.140.254
Phone got as local port 3460
Jabra not connected
RTP engine OK
SIP engine OK
Failed to initialize sound mic device, no audio will be delivered
Sound ring device OK []
Sound speaker device OK []
Translation file OK
Attempting to connect 10.10.140.254
Phone got as local port 3477
Jabra not connected
RTP engine OK
SIP engine OK
Failed to initialize sound mic device, no audio will be delivered
Sound ring device OK []
Sound speaker device OK []
Translation file OK
Attempting to connect 10.10.140.254
Phone got as local port 3503
Jabra not connected
RTP engine OK
SIP engine OK
Failed to initialize sound mic device, no audio will be delivered
Sound ring device OK []
Sound speaker device OK []
Translation file OK
Attempting to connect 10.10.140.254
Phone got as local port 4329
Jabra not connected
RTP engine OK
SIP engine OK
Failed to initialize sound mic device, no audio will be delivered
Sound ring device OK []
Sound speaker device OK []
Translation file OK
Attempting to connect 10.10.140.254
Phone got as local port 4372
Jabra not connected
RTP engine OK
SIP engine OK
Failed to initialize sound mic device, no audio will be delivered
Sound ring device OK []
Sound speaker device OK []
Translation file OK
Attempting to connect 10.10.140.254
Phone got as local port 4399
Jabra not connected
RTP engine OK
SIP engine OK
Failed to initialize sound mic device, no audio will be delivered
Sound ring device OK []
Sound speaker device OK []
Translation file OK
Attempting to connect 10.10.140.254
Phone got as local port 4836
Jabra not connected
RTP engine OK
SIP engine OK
Failed to initialize sound mic device, no audio will be delivered
Sound ring device OK []
Sound speaker device OK []
Translation file OK
Attempting to connect 10.10.140.254
Phone got as local port 4846
Jabra not connected
RTP engine OK
SIP engine OK
Failed to initialize sound mic device, no audio will be delivered
Sound ring device OK []
Sound speaker device OK []
Translation file OK
Attempting to connect 10.10.140.254
Phone got as local port 3523
Jabra not connected
RTP engine OK
SIP engine OK
Failed to initialize sound mic device, no audio will be delivered
Sound ring device OK []
Sound speaker device OK []

[haroun]

oh ports are not good should be range 506xx

[Hany Abdel Baki]

yes, as below 5060 is NOT listen on OXE, shall I do something on OXE to be LISTEN or it should be forwarded by firewall ?

(1)xa000000> netstat -an | grep LISTEN
tcp 0 0 0.0.0.0:4033 0.0.0.0:* LISTEN
tcp 0 0 0.0.0.0:514 0.0.0.0:* LISTEN
tcp 0 0 0.0.0.0:2565 0.0.0.0:* LISTEN
tcp 0 0 0.0.0.0:2533 0.0.0.0:* LISTEN
tcp 0 0 0.0.0.0:2535 0.0.0.0:* LISTEN
tcp 0 0 127.0.0.1:2569 0.0.0.0:* LISTEN
tcp 0 0 0.0.0.0:587 0.0.0.0:* LISTEN
tcp 0 0 0.0.0.0:2539 0.0.0.0:* LISTEN
tcp 0 0 0.0.0.0:2540 0.0.0.0:* LISTEN
tcp 0 0 0.0.0.0:143 0.0.0.0:* LISTEN
tcp 0 0 0.0.0.0:80 0.0.0.0:* LISTEN
tcp 0 0 0.0.0.0:4021 0.0.0.0:* LISTEN
tcp 0 0 0.0.0.0:21 0.0.0.0:* LISTEN
tcp 0 0 0.0.0.0:23 0.0.0.0:* LISTEN
tcp 0 0 0.0.0.0:25 0.0.0.0:* LISTEN
tcp 0 0 0.0.0.0:443 0.0.0.0:* LISTEN
tcp 0 0 0.0.0.0:2555 0.0.0.0:* LISTEN

[cavagnaro]

Have you configured the proxy and gateway?