Greetings all
Would anyone know why served_calls + abandoned_calls + dissuaded_calls total is sometime different than total received calls?
ex: I have a report with 220 calls. But when I add all , I get 118 and missing 2 calls ...
ccs reports / detailed report missing numbers?
- frank
- Alcatel Unleashed Certified Guru
- Posts: 3172
- Joined: 06 Jul 2004 00:18
- Location: New York
- Contact:
ccs reports / detailed report missing numbers?
Code Free Or Die
Re: ccs reports / detailed report missing numbers?
Hi Frank,
If you want, I can try to analyze the difference. For that I need you to send a screenshot of CCS statistics with all those fields (received, served, dissuaded, ...) with a brief description of the problem and additionally send me the following OXE files:
catalog.cfg
deliv_id
parameters.cfg
evyymmdd.sta (yy=Year; mm=Month; dd=day
tcyymmdd.sta or tcyymmdd.Z dependent on whether OXE has CRI licenses or not
Please note that yymmdd must be the same for the CCS statistics printscreen
Best Regards
Sadim
If you want, I can try to analyze the difference. For that I need you to send a screenshot of CCS statistics with all those fields (received, served, dissuaded, ...) with a brief description of the problem and additionally send me the following OXE files:
catalog.cfg
deliv_id
parameters.cfg
evyymmdd.sta (yy=Year; mm=Month; dd=day
tcyymmdd.sta or tcyymmdd.Z dependent on whether OXE has CRI licenses or not
Please note that yymmdd must be the same for the CCS statistics printscreen
Best Regards
Sadim
- frank
- Alcatel Unleashed Certified Guru
- Posts: 3172
- Joined: 06 Jul 2004 00:18
- Location: New York
- Contact:
Re: ccs reports / detailed report missing numbers?
Hi Sadim,
I made some researches, and opened a ticket with ALE.
There might be a bug, and are looking into it. Thanks a ton for the offer
I made some researches, and opened a ticket with ALE.
There might be a bug, and are looking into it. Thanks a ton for the offer
Code Free Or Die