cannot create new prefix for incoming call greeting guide

[emmakun]

Hi,

I'm like really new to the system. I'm trying to create a prefix for incoming call greeting guide but it said MCDU already exists. What should i do now??

[vad]

Use another number for incoming call greeting guide.
In PBX not allowed to use same MCDU number for two objects. If exist user 1000 - you can't create prefix 1000 (MCDU already exists).

[emmakun]

Hi Vad,

Thanks for the reply. if i can't create prefix 1000 for user 1000, how does the incoming call greeting message be triggered. i want the greeting message to be played automatically when external caller dial that the DDI for user 1000.

[vad]

You need to have differen MCDU for user and incoming call greeteing guide.
F.e. before:
DDI rules - 1234567 --> 1000 (call to user)

Create incoming call greeting guide A1000 and manage DDI rules - 1234567 --> A1000.

[emmakun]

Thanks a lot! tried it and works fine now.