IntIP 2 not coming into service - Resolved

[MartinB]

Hi Guys

I have searched the forum but don't get this error anywhere. (4:2507=Dow: message badly received by thread -8)

Customer has rel L2.300.43 (11.2.2)

Every once in a few months the INTIP 2 card goes out of service and does not want to start up. Stuck on Initialization 1
Sometimes a reset works and sometimes it goes back into service after few hours.

This time it is not coming into service at all.
- We swopped card with different INTIP 2 card - same result
- Created new INTIP card in different slot and moved cabling - Same result
- Bascul just in case there was some corruption on binary files of 1 cpu - same result
- Replaced network cable - same result
- Replaced silver lan box at back of unit - same result

Error I get on incvisu:

29/02/24 11:02:47 001003M|000/09/-/---|=4:0740=Beginning of an INT/IP downloading @:00.80.9f.8b.e7.d2 (binintip)
29/02/24 11:03:52 001003M|000/09/-/---|=4:0740=Beginning of an INT/IP downloading @:00.80.9f.8b.e7.d2 (binintip_app
29/02/24 11:03:52 001003M|000/09/-/---|=5:0741=End of downloading of an INT/IP board @:00.80.9f.8b.e7.d2 (binintip_app
29/02/24 11:04:10 001003M|000/09/-/---|=3:0747=Config error or Loss of IP connection: 4,(0,9),192.168.102.54,00:80:9f:8b:e7:d2
29/02/24 11:04:16 001003M|000/09/-/---|=4:0260=Beginning of downloading bindspintip2
29/02/24 11:07:36 001003M|000/09/-/---|=4:2507=Dow: message badly received by thread -8
29/02/24 11:07:36 001003M|000/09/-/---|=2:2023=Board downloading has failed
29/02/24 11:07:36 001003M|000/09/-/---|=2:2166=CPU requires Reset CPL INTIPA/INTIP3A (0,9) Cause 7
29/02/24 11:08:00 001003M|000/09/-/---|=3:0747=Config error or Loss of IP connection: 4,(0,9),192.168.102.54,00:80:9f:8b:e7:d2
29/02/24 11:08:07 001003M|000/09/-/---|=4:0740=Beginning of an INT/IP downloading @:00.80.9f.8b.e7.d2 (binintip)
29/02/24 11:08:35 001003M|000/19/-/---|=3:2032=Coupler test failed 1 times
29/02/24 11:09:12 001003M|000/09/-/---|=4:0740=Beginning of an INT/IP downloading @:00.80.9f.8b.e7.d2 (binintip_app
29/02/24 11:09:12 001003M|000/09/-/---|=5:0741=End of downloading of an INT/IP board @:00.80.9f.8b.e7.d2 (binintip_app
29/02/24 11:09:28 001003M|000/19/-/---|=3:2032=Coupler test failed 1 times
29/02/24 11:09:29 001003M|000/09/-/---|=3:0747=Config error or Loss of IP connection: 4,(0,9),192.168.102.54,00:80:9f:8b:e7:d2
29/02/24 11:10:04 001003M|000/09/-/---|=3:0747=Config error or Loss of IP connection: 4,(0,9),192.168.102.54,00:80:9f:8b:e7:d2
29/02/24 11:10:12 001003M|000/09/-/---|=4:0740=Beginning of an INT/IP downloading @:00.80.9f.8b.e7.d2 (binintip)
29/02/24 11:11:17 001003M|000/09/-/---|=4:0740=Beginning of an INT/IP downloading @:00.80.9f.8b.e7.d2 (binintip_app
29/02/24 11:11:17 001003M|000/09/-/---|=5:0741=End of downloading of an INT/IP board @:00.80.9f.8b.e7.d2 (binintip_app
29/02/24 11:11:34 001003M|000/09/-/---|=3:0747=Config error or Loss of IP connection: 4,(0,9),192.168.102.54,00:80:9f:8b:e7:d2
29/02/24 11:11:40 001003M|000/09/-/---|=4:2521=Dow: downloading aborted following cpl loss
29/02/24 11:11:41 001003M|000/09/-/---|=4:0260=Beginning of downloading bindspintip2
29/02/24 11:12:15 001003M|000/09/-/---|=3:0747=Config error or Loss of IP connection: 4,(0,9),192.168.102.54,00:80:9f:8b:e7:d2
29/02/24 11:12:21 001003M|000/09/-/---|=4:0740=Beginning of an INT/IP downloading @:00.80.9f.8b.e7.d2 (binintip)
29/02/24 11:12:21 001003M|000/09/-/---|=4:2507=Dow: message badly received by thread -8
29/02/24 11:13:26 001003M|000/09/-/---|=4:0740=Beginning of an INT/IP downloading @:00.80.9f.8b.e7.d2 (binintip_app
29/02/24 11:13:26 001003M|000/09/-/---|=5:0741=End of downloading of an INT/IP board @:00.80.9f.8b.e7.d2 (binintip_app
29/02/24 11:13:44 001003M|000/09/-/---|=3:0747=Config error or Loss of IP connection: 4,(0,9),192.168.102.54,00:80:9f:8b:e7:d2
29/02/24 11:13:50 001003M|000/09/-/---|=4:0260=Beginning of downloading bindspintip2
29/02/24 11:13:55 001003M|000/09/-/---|=3:3535=C1 incident, type 8, link 1, info1 14, info2 176, info3 115

Netadmin:

========================

Netmask : 255.255.255.240

==============================================================================
| Machine type | Local interface | Name | Address |
==============================================================================
| local | Ethernet | xa001003 | 192.168.102.52 |
| local main | Ethernet | xm001003 | 192.168.102.51 |
| router | Ethernet | rt001003 | 192.168.102.49 |
| local | IP/X25 tunnel | x001003_tun | 172.30.1.3 |
==============================================================================


<return> to continue.

CPU redundancy setup
====================

Netmask : 255.255.255.240

==============================================================================
| Machine type | Local interface | Name | Address |
==============================================================================
| local | Ethernet | xb001003 | 192.168.102.53 |
| local main | Ethernet | xm001003 | 192.168.102.51 |
==============================================================================

lanpbxbuild is correct

(103)xa001003> more lanpbx.cfg
TYPE=A4400 VERSION=1 IP_DOWNLOAD=192.168.102.51 IP_DOWNLOAD_RD=0.0.0.0 IP_CPU1=192.168.102.52 IP_CPU2=192.168.102.53

The last option I have is to reload linux and see if that helps but not sure the pabx is the problem here. I want to blame the network as I have eliminated almost everything except new software.

any help will be greatly appreciated.
Martin

[MartinB]

I am getting a tftp error on a TCPDUMP I did

Opcode: Error Code (5)
[Destination File: binintip_appli]
[Read Request in frame 28]
Error code: File already exists (6)
Error message: The file already exists
[Expert Info (Warning/Response): TFTP ERROR packet]

[alex]

29/02/24 11:04:10 001003M|000/09/-/---|=3:0747=Config error or Loss of IP connection: 4,(0,9),192.168.102.54,00:80:9f:8b:e7:d2
...

The last option I have is to reload linux and see if that helps but not sure the pabx is the problem here. I want to blame the network as I have eliminated almost everything except new software.

any help will be greatly appreciated.
Martin

From incident 747 description:

Config error or Loss of IP connection: P1

P1 : error type
P2 : crystal number
P3 : coupler number
P4 : IP address of the board
P5 : Ethernet address of the board
Incident Format : P1,(P2,P3),P4,P5
An INT/IP board is badly configured or its IP connection is down.
If the P1 error is :
2 . Bad crystal coupler configuration
3 . Bad crystal number (at least)
4 . Bad MAC address configuration or multiple configuration
An INT/IP board is not put in service.
Verify that the configuration is correct.

Certainly its network problem, as you tried everything possible in this situation.

[MartinB]

HI Alex


We managed to get the card initialized this morning but not sure what actually fixed it.
What we did :

- I asked customer to force port on switch to 100mb full duplex yesterday but this did not get the card in service...
- We bridged the PSAL to -48 just in case there was a voltage fluctuation perhaps. There was no PSAL incident for this but I did not want to take chances.
- We Powered down the unit and pulled out all cards from the system.

Then we started the system up with only the INTIP 2 in the unit. The card came into service immediately.

We then reseated all cards and all is fine.

thank you for taking the time to respond.
Martin