8001 only showing initializing

[nnat]

alcatel lucent 8001 phone intializing problem, only showing initializing

[RobertBreu]

Hi,
have you checked out the knowledge base article 000038002 on the businessportal?

[adrinraha]

HI,
have you checked out the knowledge base article 000038002 on the businessportal?
NO,
Where can I find