Hi all,
I have a problem with the videconference peer to peer, I can establish the session and get audio, video and IM, without problem, everything seems ok, but after about 5 minutes the video gone, the screen disappears and only stay audio and IM, not show me error. In the SIP Log I see nothing unusual.
Someone has a problem like this? there is another way to get more logs? both clients are low-quality video and the ACS version is 8.1.0b5248.
Thanks!
problem with videoconference
Re: problem with videoconference
Is it about 5 minutes or exactly 5 minutes? If exactly then it looks like session timer expiry.
Anyway there is a new 8.1.0b5386 version with some P2P video bugs fixed. Try it.
Anyway there is a new 8.1.0b5386 version with some P2P video bugs fixed. Try it.
If it looks like a duck, swims like a duck, and quacks like a duck, then it probably is a duck.
- cavagnaro
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Re: problem with videoconference
Hum...5386 is previous one alex, new one is 5559
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Re: problem with videoconference
Just checked SW downloading section.cavagnaro wrote:Hum...5386 is previous one alex, new one is 5559
Right, cav, 5559 is the latest. +1 to your "Last, Best Hope of Humanity"
If it looks like a duck, swims like a duck, and quacks like a duck, then it probably is a duck.
Re: problem with videoconference
thank you for your comments
this problem happens in my customer's teamwork server, I have the same version installed in my office, and I haven't this problem, it would be necessary to install the new version 5559?
you know about some others logs? or some other test?
Regards!
this problem happens in my customer's teamwork server, I have the same version installed in my office, and I haven't this problem, it would be necessary to install the new version 5559?
you know about some others logs? or some other test?
Regards!
Re: problem with videoconference
Check traces on MyTW server or run wireshark trace on one of the PCs.resorte wrote: you know about some others logs? or some other test?
If it looks like a duck, swims like a duck, and quacks like a duck, then it probably is a duck.
Re: problem with videoconference
Is peer to peer video conference a licensed or free feature? I was told it's free, only multiparty is licensed. Can someone verify please?
Every adversity has within it a seed of an equivalent or greater benefit....
- cavagnaro
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Re: problem with videoconference
the users that need video are licensed always. if you use p2p then no need for MCU, but if not then you need an MCU, the fact that if you decide to use a MCU is not licensed.
Ignorance is not the problem, the problem is the one who doesn't want to learn
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
OTUC/ICS ACFE/ACSE R3.0/4.0/5.0/6.0
Certified Genesys CIV 8.5
Certified Genesys Troubleshooting 8.5
Certified Genesys BEP 8.x
Genesys Developer
Re: problem with videoconference
Thanks Cavagnaro. I understand now.
Cheers
Cheers
Every adversity has within it a seed of an equivalent or greater benefit....