When MLAA route to ACD and welcome message of ACD not playing

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intercolriyas
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Posts: 2
Joined: 30 Dec 2017 13:47

When MLAA route to ACD and welcome message of ACD not playing

Post by intercolriyas »

Hi,

I have OXO connect 3.1 and configured MLAA. So from MLAA menu it is being route to ACD call center. we have ACD welcome message loaded but it is not playing and going directly to agents.

Anybody have faced this issue?

Regards,
Riyas
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