Hi,
I'm like really new to the system. I'm trying to create a prefix for incoming call greeting guide but it said MCDU already exists. What should i do now??
cannot create new prefix for incoming call greeting guide
Re: cannot create new prefix for incoming call greeting guide
Use another number for incoming call greeting guide.
In PBX not allowed to use same MCDU number for two objects. If exist user 1000 - you can't create prefix 1000 (MCDU already exists).
In PBX not allowed to use same MCDU number for two objects. If exist user 1000 - you can't create prefix 1000 (MCDU already exists).
Re: cannot create new prefix for incoming call greeting guide
Hi Vad,
Thanks for the reply. if i can't create prefix 1000 for user 1000, how does the incoming call greeting message be triggered. i want the greeting message to be played automatically when external caller dial that the DDI for user 1000.
Thanks for the reply. if i can't create prefix 1000 for user 1000, how does the incoming call greeting message be triggered. i want the greeting message to be played automatically when external caller dial that the DDI for user 1000.
Re: cannot create new prefix for incoming call greeting guide
You need to have differen MCDU for user and incoming call greeteing guide.
F.e. before:
DDI rules - 1234567 --> 1000 (call to user)
Create incoming call greeting guide A1000 and manage DDI rules - 1234567 --> A1000.
F.e. before:
DDI rules - 1234567 --> 1000 (call to user)
Create incoming call greeting guide A1000 and manage DDI rules - 1234567 --> A1000.
Re: cannot create new prefix for incoming call greeting guide
Thanks a lot! tried it and works fine now.