SKILL DOMAIN
A skill domain brings together similar skills. For example, the French skill and English skill can be associated with the Language skill domain.

Skill domain Nb
Skill domain identification number.

Name
Skill domain name.

Preference
Weight used by the Individual Skill Mapping (ISM) calculation algorithm to classify domains (1 for the least important to 20 for the most important). It is possible to consider that the language domain is less essential than the service domain ou reciprocally.
To establish a sorted list of agents liable to answer a call, this ISM algorithm is applied to each agent which have the mandatory attributes for the call considered (only the agents with all the active mandatory attributes can process a call).