Search found 21 matches

by imukonyezi
23 Sep 2025 09:01
Forum: DHCP Configuration
Topic: DHCP Option 150 Configuration for Redundant TFTP Servers on OXE R100.1
Replies: 2
Views: 5986

DHCP Option 150 Configuration for Redundant TFTP Servers on OXE R100.1

Hello Alcatel Community,

I am currently working with Alcatel-Lucent OXE R100.1 in a spatial redundancy setup with two OXE servers. My environment includes a mix of NOE IP Touch phones (8068, ALE 300, ALE 20), and the networking layer is handled by Cisco routers and switches.

I am trying to ...
by imukonyezi
21 Sep 2024 20:33
Forum: SIP
Topic: SIP Device not making outgoing/external PSTN calls but can receive PSTN calls
Replies: 9
Views: 4528

Re: SIP Device not making outgoing/external PSTN calls but can receive PSTN calls

Dear Alex and Haroun,

Please find attached the parameters of the system configurations for the "0" prefix that we use to initiate external calls across all devices, including SIP extensions.

-Review/Modify: Prefix Plan-
Node Number (reserved) : 1
Instance (reserved) : 1
Number : 0
Prefix Meaning ...
by imukonyezi
17 Sep 2024 11:02
Forum: SIP
Topic: SIP Device not making outgoing/external PSTN calls but can receive PSTN calls
Replies: 9
Views: 4528

Re: SIP Device not making outgoing/external PSTN calls but can receive PSTN calls

Hello Haroun,
Thank you for the feedback and support.
I have checked all configuration in PNC and all looks fine.
However today I checked some prefixes like 9 which is used for dialling the Operator is okay.
I tried directly seizing one of our PSTN trunks and I was still geting the error mesage. The ...
by imukonyezi
17 Sep 2024 00:34
Forum: SIP
Topic: SIP Device not making outgoing/external PSTN calls but can receive PSTN calls
Replies: 9
Views: 4528

SIP Device not making outgoing/external PSTN calls but can receive PSTN calls

Dear Community,
I configured an account as SIP device and was able to successfuly register the account. I have tested with linphone app on iOS and Grandstream phone.
I can make internal extension to extension calls, between sip devices and sip extensions and between sip devices and noe devices ...
by imukonyezi
16 Sep 2024 04:54
Forum: SIP Extension
Topic: Grandstream SIP VoIP extensions not able to make or receive calls
Replies: 5
Views: 12535

Re: Grandstream SIP VoIP extensions not able to make or receive calls

Dear Alex and haroun,
Thank you for the feedback and support.
I managed to only get the grandstream set working with both noe and sip extensions after I created the user as sip device and not sip extension.

I have always wondered...what is the technical difference between sip device and sip ...
by imukonyezi
11 Sep 2024 10:43
Forum: SIP Extension
Topic: Grandstream SIP VoIP extensions not able to make or receive calls
Replies: 5
Views: 12535

Grandstream SIP VoIP extensions not able to make or receive calls

Dear Community,
I have a R100.1 OXE system which has enough SIP extension licenses.
We recently purchased Grandstream SIP devices of type GRP 2602. The SIP extension registers on the system with the newly created SIP accounts.
However making and receiving calls is a problem. I have run two scenarios ...
by imukonyezi
05 Aug 2024 07:49
Forum: Trunk Groups
Topic: Not Able to make External Calls, message received "Congestion"
Replies: 2
Views: 3099

Not Able to make External Calls, message received "Congestion"

When we try to make external calls out of our system to the PSTN all etensions now reporting with "Congestion". The E1 service providers are saying there is no issue their side as incoming calls are fine. Here is the trace for the external calls

(1)CS1> t3
--> Cleaning mtracer...
--> Positionning ...
by imukonyezi
02 Aug 2024 04:23
Forum: SIP Extension
Topic: Linphone SIP Phone De-registers when app is running in background on iOS
Replies: 2
Views: 4539

Linphone SIP Phone De-registers when app is running in background on iOS

Hello Community,
I am testing with a SIP Softphone on the OXE R100.
I am using the Linphone app on iOS, Android.
I have an issue which is specific to iOS. When the Linphone app goes to background the SIP account is de-registered. This means I cant receive calls when the Linphone app is running in ...
by imukonyezi
05 Jul 2024 13:14
Forum: Ip Desktop Softphone
Topic: ALE Softphone Error Occured While Connecting To Server
Replies: 1
Views: 2946

ALE Softphone Error Occured While Connecting To Server

Dear Community,
I have an issue...I have downloaded the ALE Softphone app from the iOS App Store for iPhone and also from the Play Store for Android.
However, when I attempt to register a number on the app I get an error. An error occurred while connecting to the server. I have generated the logs ...
by imukonyezi
30 Sep 2022 12:11
Forum: Voice Guides
Topic: Help Voice Guides configuration on GPA2, ACT28
Replies: 13
Views: 11420

Re: Help Voice Guides configuration on GPA2, ACT28

Sorry all, I was missing board address of the GPA2. However also confirmed that the system actually does not have meet me conference license, license lock 81 is 0 for meet me.

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