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by TK92
19 Feb 2025 16:13
Forum: MAIN
Topic: After Alcatel upgrade to R100.n1 OTCS HMP gateway stopped working
Replies: 0
Views: 3540

After Alcatel upgrade to R100.n1 OTCS HMP gateway stopped working

We recently moved a client to R100.n1, they use OTCS 8.5.1 connected to OXE for the outbound campaigns. There are two types of campaigns AI and human… AI goes with ACS gateway and it works while human campaigns go with HMP gateway (classifier), and now it doesn’t understands that the call session ...

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