NICE NTR Recording shown "Selecting" and unable to record

[khchaneric]

Hi,

I'm the newbie of ALU. And we found the issue of an extension added for NICE NTR recording.
when we add the extension in targets in NICE NTR and found the extension keep shown "selecting" in NICE NTR.
if the extension successful, it should be keep shown as "Selected".

I've compared another extension in same location with recording in OmniVista, the "Users" profile setting are same except directory number and user name.

Do you guy have any hint for further check?

Thanks for your help

[khchaneric]

Hi all,

The issue has been resolved by failover to another CPU (we've 2 and reboot the primary one) and failover back.