Basic SIP Phone External Call Problem Because Features Disabled

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RobotKantam
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Posts: 2
Joined: 16 Jun 2021 00:45

Basic SIP Phone External Call Problem Because Features Disabled

Post by RobotKantam »

Hello,

I have 2 OXO system. Separated at 2 different location. OXO A sofware is ALZID810/056.001 and OXO B software is ONEID021/033.001 and have some Basic SIP Phone user with Zoiper App on Android

I tried to setup Basic SIP Phone to make external call. I successfully setup this on OXO A by add prefix to main trunk group followed by phone number when dialing external number. But when i tried on OXO B, there is internal server error. I check on subscribers settings on features section, the only difference between OXO A and B subscriber setting is on OXO B, Join incoming and incoming, join incoming and outgoing and join outgoing and outgoing is unchecked, where in OXO A this feature is checked.

But I cannot modify this feature because the button is greyed out/disabled. As in OXO A when I add IP terminal and change it to Basic SIP Phone, these 3 features is checked/enabled by default. How to enable this 3 features on OXO B?

Thank You
RobotKantam
Member
Posts: 2
Joined: 16 Jun 2021 00:45

Re: Basic SIP Phone External Call Problem Because Features Disabled

Post by RobotKantam »

Anyone can help or give some info regarding this issue?

Thanks
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