Unable to Make SIP outbound call from some extensions

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jgaadesh
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Posts: 43
Joined: 20 Jun 2011 08:26

Unable to Make SIP outbound call from some extensions

Post by jgaadesh »

Hello Guys,

Recently I am facing issues with outgoing calls on the SIP trunk (Gamma) from few extensions. While checking on trace I have found User who is having an issue is unable to pass complete digits to the SIP provider. I have checked all configurations (ARS, SIP GW, Discriminator etc.)which looks okay to me.

From SIP traces I have found below on problematic caller SIP trace(Timer J fires).
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Fri Apr 16 17:49:08 2021 21d4 [CTransTryingState::createResponse] Final : Transaction changes to Completed state
Fri Apr 16 17:49:08 2021 21d4 [CTransaction::changeState] STATE CHANGED TO COMPLETED
Fri Apr 16 17:49:08 2021 21d4 [CTransaction::changeState] notifying the parent dialog
Fri Apr 16 17:49:08 2021 1547 [CDialog::onTransactionState(pTrans = 21d4, previousState = Trying, currentState = Completed, reason = Final resp creation]
Fri Apr 16 17:49:08 2021 21d4 [CTransaction::startTimer] Timer J is started (delay = 32000 ms)
Fri Apr 16 17:49:08 2021 1547 [CDialog::updateRouteSet] there are 0 record-route headers
Fri Apr 16 17:49:08 2021 [CTransaction::notifyDialog]
Fri Apr 16 17:49:08 2021 [CTransaction::notifyDialog] notify parent dialog
Fri Apr 16 17:49:08 2021 1543 [CDialog::onTransactionState(pTrans = 21d1, previousState = null, currentState = Terminated, reason = Timer J fires]
Fri Apr 16 17:49:08 2021 1543 [CDialog::onTransactionState] dialog is terminated
--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
So could you please help me with this? (Detailed traces are attached). Please check extension 7717 non-working & working-7261
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frank
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Re: Unable to Make SIP outbound call from some extensions

Post by frank »

Are the classes of services and entity the same for this user as other users who can make phone calls?
Can you take this extension (not the physical set), and bring into another set which works, and see if the problem follows the set or the extension ?
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jgaadesh
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Posts: 43
Joined: 20 Jun 2011 08:26

Re: Unable to Make SIP outbound call from some extensions

Post by jgaadesh »

frank wrote: 21 Apr 2021 12:11 Are the classes of services and entity the same for this user as other users who can make phone calls?
Can you take this extension (not the physical set), and bring into another set which works, and see if the problem follows the set or the extension ?
Issue fixed after managing number of digits in numbering discriminator
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