Request rejected: error code 1163(CSTA error: stateErrors :

[b3studio]

Hi,

I got problem requestSingleStepTransfer from Call Progressive Detection,
The scenario is :
1.) CPD Make call to number 'xxxxxxxxxxx'
2.) Customer pick up the call and say "hello"
3.) from T-Server & CPD Log show "Request rejected: error code 1163(CSTA error: stateErrors : noActiveCall)" and Dropped the immediately.
4.) OCS stamp call result as "Dropped"

We are using Outbound Progressive Mode. I got error since, Alcatel Vendor upgrade path from 9.1 i160522 to 10.1.1 j2 60320 I.

Genesys Version
T-Server 8.1.003.04
CPD Server 7.6.101.16

9177 is CPD Port
9017 is RSI for Routing Strategy Control.

Please see log bellow and feel free to share any idea

14:54:14.745 Trc 04541 RequestSingleStepTransfer received from [580] (0000001a CPD_Server 10.176.81.9:4317)
message RequestSingleStepTransfer
AttributeThisDN '9177'
AttributeConnID 0073022aedd96074
AttributeOtherDN '9017'
AttributeUserData [1072] 00 24 01 00..
'record_id' 10
'attempt' 0
'GSW_TZ_OFFSET' 25200
'GSW_PHONE' 'xxxxxxxxxx'
'Prefix' 'xxxxxxxx'
'Name-Surname' 'xxxxxxxxx'
'Mobile' 'xxxxxxxxxx'
'Home' 'xxxxxxxx'
'Office' 'xxxxxxx'
'RM/CustID' 'xxxxxx'
'Account Number' '1111111111111111'
'RM Branch' 'xxxxxxxxxxx'
'Age' 'xxxxxxxxxxx'
'Birthdays' 'xxxxxxxxxxx'
'Sex' 'M'
'Remark' ''xxxxxxxxxxx'
'GSW_CUSTOMER_ID' ''
'Marketing Code' ''
'GSW_CALLING_LIST' 'Auto_Campaign'
'GSW_CAMPAIGN_NAME' 'Auto_Campaign'
'InteractionType' 'Outbound'
'InteractionSubtype' 'OutboundNew'
'GSW_RECORD_HANDLE' 211
'GSW_APPLICATION_ID' 136
'GSW_CAMPAIGN_GROUP_DBID' 356
'GSW_CALLING_LIST_DBID' 370
'GSW_SWITCH_DBID' 102
'GSW_CAMPAIGN_GROUP_NAME' 'Auto_Campaign@Auto_Campaign'
'GSW_CAMPAIGN_GROUP_DESCRIPTION' 'Auto_Campaign'
'GSW_CHAIN_ID' 4
'GSW_ATTEMPTS' 0
'GSW_AGENT_ID' ''
'GSW_CALL_RESULT' 28
'GSW_TZ_NAME' 'VST'
'GSW_CONTACT_MEDIA_TYPE' 'voice'
'GSW_CALL_ATTEMPT_GUID' 'QP1IO09U316JJDFNA4HMTL5R00000023'
AttributeReferenceID 113
14:54:14.745 Int 04543 Interaction message "RequestSingleStepTransfer" received from 580 ("CPD_Server")
14:54:14.745 -- created: CRequest@1dabae4 RequestSingleStepTransfer-CPD_Server[580]/113
14:54:14.745 +++ CIFace::Request +++
-- new invoke
-- thisCall by party
Parsed: RequestSingleStepTransfer/RequestInitiateTransfer
From: CPD_Server[580]/113
Numbers: +<9177> +<9017>
Calls: 1d82ad0:1 none
Parties: 9177.1e95e00-1d82ad0:1
none
Status: parsed:1 queued:0 sent:0 acked:0 preevent:0 event:0 context:0 transferred:0
-----
-- validate
-- state check: ok
Q state:RQ[0,0]
CIFace: Sent CRequest@1dabae4 RequestInitiateTransfer-CPD_Server[580]/113
-- aTmCall 0073022aedd96074 SetCause: SingleStepTransfer to 9017
TNAEmulator::NotifyBackup()
-- NAData ClRq added
-- RegisterQueue: CRequest@1dabae4 RequestInitiateTransfer-CPD_Server[580]/113 14ed708 RQ[0,1]
-- RegisterQueue: CRequest@1dabae4 RequestInitiateTransfer-CPD_Server[580]/113 1c97408 RQ[0,1]
14:54:14.745 --- CIFace::Request ---
14:54:14.745 +++ Input +++
CSTA2Server::Response(): RQ[0,1], sent: 1
Response (1163): for CRequest@1dabae4 RequestInitiateTransfer-CPD_Server[580]/113
14:54:14.745 Trc 36002 Request rejected: error code 1163(CSTA error: stateErrors : noActiveCall)
@14:54:14.7450 [0] 8.1.003.04 send_to_client: message EventError
(No active call)
AttributeEventSequenceNumber 0000000000007336
AttributeTimeinuSecs 745000
AttributeTimeinSecs 1370937254 (14:54:14)
AttributeExtensions [64] 00 02 01 00..
'GCTI_SOURCE_ERROR_TYPE' 2
'GCTI_SOURCE_ERROR_CODE' 4
AttributeErrorCode 1163
AttributeErrorMessage 'CSTA error: stateErrors : noActiveCall'
AttributeReferenceID 113
AttributeUserData [1072] 00 24 01 00..
'record_id' 10
'attempt' 0
'GSW_TZ_OFFSET' 25200
'GSW_PHONE' '0846406777'
'Prefix' '¹Ò§ÊÒÇ'
'Name-Surname' '¡Ñ¬¬Ò ¨Ñ¹•Ãì§ÒÁ'
'Mobile' '0892090119'
'Home' '032233617'
'Office' '028849100'
'RM/CustID' '00114000000000000000000000008114'
'Account Number' '1111111111111111'
'RM Branch' '002 ÅÒ´¾ÃéÒÇ'
'Age' 39
'Birthdays' '1983-01-10 00:00:00.000'
'Sex' 'M'
'Remark' '•´Êͺººººººººººººººººººººººººººººººººººººººººººººººººººº¡Ò¡¡¡¡¡¡¡¡¡¹ÔÊÑÂäÁè´ÕÍèÐÇѹ¹Õéµéͧ¡ÅѺºéÒ¹¹Ð¤Ð'
'GSW_CUSTOMER_ID' ''
'Marketing Code' ''
'GSW_CALLING_LIST' 'Auto_Campaign'
'GSW_CAMPAIGN_NAME' 'Auto_Campaign'
'InteractionType' 'Outbound'
'InteractionSubtype' 'OutboundNew'
'GSW_RECORD_HANDLE' 211
'GSW_APPLICATION_ID' 136
'GSW_CAMPAIGN_GROUP_DBID' 356
'GSW_CALLING_LIST_DBID' 370
'GSW_SWITCH_DBID' 102
'GSW_CAMPAIGN_GROUP_NAME' 'Auto_Campaign@Auto_Campaign'
'GSW_CAMPAIGN_GROUP_DESCRIPTION' 'Auto_Campaign'
'GSW_CHAIN_ID' 4
'GSW_ATTEMPTS' 0
'GSW_AGENT_ID' ''
'GSW_CALL_RESULT' 28
'GSW_TZ_NAME' 'VST'
'GSW_CONTACT_MEDIA_TYPE' 'voice'
'GSW_CALL_ATTEMPT_GUID' 'QP1IO09U316JJDFNA4HMTL5R00000023'
AttributeOtherDN '9017'
AttributeConnID 0073022aedd96074
AttributeThisDN '9177'
AttributeClientID 26
14:54:14.745 Int 04545 Interaction message "EventError" sent to 580 ("CPD_Server")
14:54:14.745 Trc 04542 EventError sent to [580] (0000001a CPD_Server 10.176.81.9:4317)
FinishRequest CRequest@1dabae4 RequestInitiateTransfer-CPD_Server[580]/113
IFace stats: q=0 s=0
-- complete
-- NAData ClRq removed
-- deleted: CRequest@1dabae4 RequestInitiateTransfer-CPD_Server[580]/113
-- AckQueues(): CRequest@1dabae4 RequestInitiateTransfer-CPD_Server[580]/113 1c97408
-- AckQueues(): CRequest@1dabae4 RequestInitiateTransfer-CPD_Server[580]/113 14ed708
14:54:14.745 --- Input ---
14:54:14.902 +++ Input +++
-- monitor: 9177
-- CSTA Fwk : set control party
-- setting cntrlDN=9177 (for 1 parties)
+++ CIFace::Event +++
+++ Pre-event +++
Type EventReleased
Devices: <9177/9177> <-/-> <-/->
Calls: 35709/0073022aedd96074/35709.1d82ad0/c:2/r:0['8b 7d'H] 0/none
Network ID: 9ed7b6517d8b0100:0
Parties: D9177/9177.1e95e00-1d82ad0:1/l:1/r:0/Established,Active,Origination[c='8b 7d'H d=dynamicID : '08 35 01 00'H]
none
none
Cause: NormalClearing/48, Info: 0
Flags: divert=0 hook=1 postCall=0 active=1 moveAll=1 callType=1 hideOtherPi=0 InternalOther=0
PBX time stamp: 14:54:14.000
--- Pre-event ---
+++ Released +++
-- XAction: start 9177.1e95e00-1d82ad0:1
SetReleased: party 9177.1e95e00-1d82ad0:1, cause NormalClearing
-- party_info 9177.1e5f520 state change: from <Connected> to <Null>
-- G7 release

[tot3nkopf]

On CSTA parameters on PBX side do you have:
Tone Detection For Make- Call : No
VAD on ISDN connection : Yes ?

You must configure timers on PBX side.
One of the relevant timers is 268 --> is used to abandon a call after a specified time when no answer has been detected by the VAD function
Timer 42 should be set to 2 in order the transfer to work well (there is also a TC regarding this (I don't remember the number) --> this is the transfer timer

Also check the connection category and the telephone category (transfer outgoing-incoming/transfer outgoing-outgoing) of the Ghost-Z

[cavagnaro]

He is using Genesys CPD tot, not the GPA2 board from ALU...
How is the CPD integrated to the OXE?

[tot3nkopf]

He is using Genesys CPD tot, not the GPA2 board from ALU...

I assumed he is using CPD by GPA board with Ghost-Z and he has problems at the transfer between Ghost and agent

[b3studio]

He is using Genesys CPD tot, not the GPA2 board from ALU...

I assumed he is using CPD by GPA board with Ghost-Z and he has problems at the transfer between Ghost and agent

Yes You correct, I pick up solution from Intel Dialogic Board for CPA propose. but anyway I have to station number from the ALU for represent the Extension when I am create CPD Port on Genesys. It was work before Vendor updated the latest patched (R10.1.1). Any sugguest ?