Group withdrawal for incoming team calls

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Posts: 2
Joined: 10 Jun 2021 02:52

Group withdrawal for incoming team calls

Post by jeroenv »

We have different teams with one incoming line for these teams,
users have different keys on their deskphone with the option : [Feature Key] > [Group withdrawal]

This works but we are wondering if there is something smart possible to link the outgoing CLIP (phonenumber) when you calle somebody linked to the key in the withdrawal so the customer will see the right CLIP.

we only found the option to :
- send a fix clip with a user
- send the clip linked to this persons direct phone number
but nothing who is dynamaic or linked to witdrawal group he is joined at that moment.

just want to know if we miss something.

Using OXO R9 but are going to upgrade to latest version in the near future.
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