Pretty Basic Question - Where are the manuals?

Post Reply
kiltman
Member
Posts: 4
Joined: 12 Apr 2021 20:40

Pretty Basic Question - Where are the manuals?

Post by kiltman »

Hello everyone,

I'm a new administrator and have been handed responsibility for an Alcatel implementation that's been around since probably 2007. The main box is an OmniPCX crystal, two branch offices use an OmniPCX 50.

I have a whole raft of questions about how to make it do things, but for starters, where can I find administrators guides? In particular, I'm looking for Automated Attendant configuration instructions. Like, "Where is the button that lets me create or edit an AA leaf". It may seem obvious to you who have done it for a while, but I can't find it, and I can't figure out why I can't find it. I don't actually want anyone here to answer that specific question, I just use that as an example.

In-person training is not an option.
User avatar
frank
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 2948
Joined: 06 Jul 2004 00:18
Location: New York
Contact:

Re: Pretty Basic Question - Where are the manuals?

Post by frank »

after a while, you will have access to the documentation on this web site. it's throttled down to avoid spammers and bots.
on the other hand, do you have access to a business partner? They can give it to you at the mean time.
Code Free Or Die
kiltman
Member
Posts: 4
Joined: 12 Apr 2021 20:40

Re: Pretty Basic Question - Where are the manuals?

Post by kiltman »

Hi Frank,

The short answer is no, I don't have a vendor relationship that could produce manuals.

I've received some limited help before, but it translates to paying for an engineer to come onsite and show my things in person. I'm looking for a holistic starting set so I don't have to keep spending budget to learn.
User avatar
frank
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 2948
Joined: 06 Jul 2004 00:18
Location: New York
Contact:

Re: Pretty Basic Question - Where are the manuals?

Post by frank »

Do you know what voicemail you have for the auto attendant?
What software version you have for the OXE ?
Code Free Or Die
kiltman
Member
Posts: 4
Joined: 12 Apr 2021 20:40

Re: Pretty Basic Question - Where are the manuals?

Post by kiltman »

Our voicemail uses a third-party repartee system. All voice guides for the AA are saved onboard the OXE. Sorry if that's not what you're asking!

GUI is OmniVista 4760.

Thank you for the help!

OXE login message screen:

*****
Alcatel-Lucent OmniPCX Enterprise
standard installation last performed: 14-Dec-2006 10:21:38

# The role of the CPU is MAIN
Application software identity

R10.1.1-j2.603-13-f-as-c6s2

Business identification: R10.1.1

Release:
DELIVERY j2.603
Patch identification: 13
Dynamic patch identification: f

Country: as
Cpu: c6s2

ACD VERSION
release : 8
bug_fixing : 1
protocol_id : 90
version_dy_hr_stat : 11
User avatar
frank
Alcatel Unleashed Certified Guru
Alcatel Unleashed Certified Guru
Posts: 2948
Joined: 06 Jul 2004 00:18
Location: New York
Contact:

Re: Pretty Basic Question - Where are the manuals?

Post by frank »

hi - So if your voicemail and auto attendant on ALE 4645 voicemail ?
Or is it running on a third party?
Send me a PM
Code Free Or Die
kiltman
Member
Posts: 4
Joined: 12 Apr 2021 20:40

Re: Pretty Basic Question - Where are the manuals?

Post by kiltman »

PMed!
Post Reply

Return to “OXE (Crystal / Common) - System Documentation”