Hi,
I have a problem with external forwarding.
There are two internal sets (A and B), located on different sites, using different trunk groups for external calls.
B is forwarded to an external number (C).
If A calls B and is forwarded to C, the trunk group of B is used to establish the call.
That causes that a wrong calling no. is sent to C.
So, C doesn't know who is calling and is not able to call back.
Is there a way to change that behavior, so that A uses it's own trunk?
regards
external forwarding
Re: external forwarding
what is your mean 2 sites? you mean 2 different networks? or one central oxe with remote shelfs and pcs?
You probably have different entities for A and B, you can configure C as a speed dial in the speed dial range and then it used the trunk that is responsible for that entity.
I did not test it but I think it should work.
You probably have different entities for A and B, you can configure C as a speed dial in the speed dial range and then it used the trunk that is responsible for that entity.
I did not test it but I think it should work.
Re: external forwarding
Hi,
i'm sorry my first post was not specific enogh.
I have one shelf with to trunks (TG110 & TG116) connected to it.
User A is at the same site as the shelf. User B is an IP-Phone in a branch office.
They are both in the same entity (110), because we're using multi-company and both sets are belonging to the same company and need to dial the short number to reach eachother.
We're using ARS (prefix 0) for external calls.
Route 1 / TG Source = Entity / Entity 110 TG = 110
Route 2 / TG Source = Route / Route TG = 116
User B has a Public Network COS which is not allowed to use TG 110, so the second Route is used.
So, if A dials 012345, TG 110 is used and if B dials 012345, TG 116 is used.
I expected that this would also be taken to account if A calls 012345 indirect through the forwarding.
But the ARS seems to use the PNC of the forwarded set B.
I can't use the speed dialing by range, because it's the same entity.
Any other ideas?
i'm sorry my first post was not specific enogh.
I have one shelf with to trunks (TG110 & TG116) connected to it.
User A is at the same site as the shelf. User B is an IP-Phone in a branch office.
They are both in the same entity (110), because we're using multi-company and both sets are belonging to the same company and need to dial the short number to reach eachother.
We're using ARS (prefix 0) for external calls.
Route 1 / TG Source = Entity / Entity 110 TG = 110
Route 2 / TG Source = Route / Route TG = 116
User B has a Public Network COS which is not allowed to use TG 110, so the second Route is used.
So, if A dials 012345, TG 110 is used and if B dials 012345, TG 116 is used.
I expected that this would also be taken to account if A calls 012345 indirect through the forwarding.
But the ARS seems to use the PNC of the forwarded set B.
I can't use the speed dialing by range, because it's the same entity.
Any other ideas?
Re: external forwarding
if you do'nt have 2 entities then you can also configure another outgoing prefix for the secon TG, for example #0 as a "Trunk Group Seizure" and use that. if C is just one specific number you can counfigure too speed dial (not spead dial range) for it, one with 0 (your ars prefix) for TG 110 and anothere with #0 for TG 116 .
you can also in speed dial activating " Call Restrictions - Barring" then its looking your Public network cos
you can also in speed dial activating " Call Restrictions - Barring" then its looking your Public network cos
Re: external forwarding
Hi,
how does it help to configure two TG prefixes or speed dialing numbers? The set can only be forwarded to one number at once.
So, if I'd use a prefix for TG110 it would probably work for the user A. But if a colleague of B (same branch office, normally using TG116) calls B, TG110 would still be used.
I need a solution, that works for all callers at the same time.
how does it help to configure two TG prefixes or speed dialing numbers? The set can only be forwarded to one number at once.
So, if I'd use a prefix for TG110 it would probably work for the user A. But if a colleague of B (same branch office, normally using TG116) calls B, TG110 would still be used.
I need a solution, that works for all callers at the same time.
Re: external forwarding
if you use speed dial with your ARS prefix and "Call Restrictions - Barring= True" when user B with public COS 10 ( for example, that has no access no TG 110) calling user A that forwarded on speed dial, then it's using TG 116 because now speed dial first looking at PNC.felix92 wrote: ↑07 Oct 2021 03:54 Hi,
how does it help to configure two TG prefixes or speed dialing numbers? The set can only be forwarded to one number at once.
So, if I'd use a prefix for TG110 it would probably work for the user A. But if a colleague of B (same branch office, normally using TG116) calls B, TG110 would still be used.
I need a solution, that works for all callers at the same time.
Re: external forwarding
what about External forwarding categorie , have u tried