Alcatel OS6350-P24 Firmware Update Failed

Olive5000
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Re: Alcatel OS6350-P24 Firmware Update Failed

Post by Olive5000 »

hi , i don t think. Here is how is the switch at startup as an attachment.
Good day
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silvio
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Re: Alcatel OS6350-P24 Firmware Update Failed

Post by silvio »

So you need disaster recovery via usb.
prepare a (switch recognized) USB stick (test with "usb enable" "cd /uflash" "dir" on other switch)
create directory 6350 on stick
create directory certified inside /6350 on stick
copy AOS Image files to /6350/certified
plug in usb stick
reboot switch (watch console)

regards
Silvio
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Gleylancer
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Re: Alcatel OS6350-P24 Firmware Update Failed

Post by Gleylancer »

I am facing the exact same problem right now.

ERROR: /uflash/<target>/certified not found

I've done this procedure on the 6450 many many times, but on the 6350 it's not working as it should. Interestingly, if a folder /6250/certified/ is created, the switch attempts to access it. However, it will not load the 6350 image-files if they're put into it. Renaming doesn't seem to work either.

I've opened a support case for assistance.
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Gleylancer
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Re: Alcatel OS6350-P24 Firmware Update Failed

Post by Gleylancer »

I've figured it out. At this time I believe the stock miniboot on the switch is either bugged or the incorrect image. I've changed my support case to have this guess confirmed.

The way to recover a formatted flash from the USB Stick is quite simple, even with the wrong stock miniboot. This method requires the USB Stick to be set up correctly and plugged in.

[Miniboot]-> cp "/uflash/6350/certified/*.img","/flash/certified/"
[Miniboot]-> reboot

The current software OS6350_6.7.2.122.R08_GA_Release has the correct miniboot.bs included. After booting the switch:

-> usb enable
-> cp /uflash/6350/certified/kf3miniboot.bs /flash/
-> update miniboot all

Once the new miniboot is installed, the USB disaster recovery works as it should.
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Gleylancer
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Re: Alcatel OS6350-P24 Firmware Update Failed

Post by Gleylancer »

After a very tedious conversation with three different people from ALE's support desk, after 2 months, they've finally believed me that this bug exists.

R&D has referred to "PR#221216", suggesting that this is a known bug, which, according to them, has been fixed in version 6.7.1.127.R04 of miniboot. Unfortunately, they're unable (unwilling?) to provide any more information than that. The mentioned version is unavailable on the ALE Business portal, and the release notes of 6.7.1.137.R04 do not mention miniboot.
silvio
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Re: Alcatel OS6350-P24 Firmware Update Failed

Post by silvio »

thanks for sharing this info. But with the usb disaster recovery (your info from Dec 1) all is okay now for you?
best regards
Silvio
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Gleylancer
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Re: Alcatel OS6350-P24 Firmware Update Failed

Post by Gleylancer »

The bug persists in the stock miniboot of all 6350 that have been shipped to us. Miniboot needs to be 6.7.1.127.R04 or later, else the USB disaster recovery doesn't work, ever.
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