call cost

[ybelal]

Cost centre, carrier ( tariff,region,direction...),organization,parameter..everything configured but still there is no value of call cost(invoice cost or any othar cost) other than 0.00 when i check the records of any extension in accounting.Anyone please suggest me or advise anything to solve this problem.

[luckyme2]

Start with this :
If it is an OXE system, start checking the TAXA*.DAT tickets using the "accview" command and check if there is a cost (usr4/account).
If there is not, configure your Pbx accounting,
If there is, you have an Omnivista configuration problem.

[wizzy]

Have you assigned a carrier on your trunk groups ???

[ybelal]

system is OXE 7.1. Is it mendatory to configure cost accounting in PBX(PCX) also to make cost accounting in 4760?

[knightr1der]

No it is not mandatory to perform the cost management on the OXE. Just the 4400.

Can you export your Carrier files and zip them up in to one file and send them?

[ybelal]

Is it possible to attach a file to PM here? If not then tell me please how (where) can i send you?

[Aamir-KHI]

Check the Carrier period in Omnivista 4760, if the date of your call records lies in this period or not.

Regards.

[cavagnaro]

Is it possible to attach a file to PM here? If not then tell me please how (where) can i send you?

you can post it on Pastebin

[ybelal]

Please check pastebin, it's there.

[wizzy]

From a first look I saw that direction is not specified under Period