General and detail reports are not permited

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fery_s
Member
Posts: 169
Joined: 08 Nov 2014 06:38

General and detail reports are not permited

Post by fery_s »

Hello everyone,
I have an strange problem, I've an Alcatel Standard CC on OXE release 12.3.1 (M4.501.19), when I try to generate an statistics report and select general or detail for all of pilots, PGs,AGs, I recievedan error that General or detail report is not Permited!!!!
I used this CCS with another OXE and that's working fine.
my CCS version is 10.12.94 but I also tried with 10.10.93 and 10.11.93 and i had same Problem.
can anyone help me!!!
fery_s
Member
Posts: 169
Joined: 08 Nov 2014 06:38

Re: General and detail reports are not permited

Post by fery_s »

For others who have this problem, it was fixed after installing new software in CS.
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