automated atendant

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martin mota
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Posts: 2
Joined: 26 Aug 2022 10:53

automated atendant

Post by martin mota »

hi how are things.

any colleague who can support me, I am configuring an internal or integrated automatic attendant in a common hardware OXE, I already have my project, I already loaded it to the oxe, I already configured the operator part in applications, I already tested incoming calls and the main message is working with its corresponding deviations, my problem is when I want to enable the leaves for busy message and it does not answer in the menu on set part, the message is as follows:
Processing Failure
OBJECT -1: Called Party Free: Invalid right (action) for leaves in AAGM Table
my configuration is the following:
Review/Modify: Automated Attendant─────────────────┐
│ │
│ Node Number (reserved) : 101 │
│ Instance (reserved) : 1 │
│ Instance (reserved) : 1 │
│ │
│ Automated Attendant Valid. + False │
│ Tone (VG) On Free Set : 23 │
│ Tone (VG) On Busy Set : 22 │
│ Inter Guide Tone (VG) : 1 │
│ DTMF Dialing Key : * │
│ Return Key : * │
│ Silence Timer : 30 │
│ Wait Timer : 100 │
│ Immediate Menu On Multi.Set + True │

Review/Modify: Automated Attendant Leaves──────────────────────────────────┐
│ │
│ Node Number (reserved) : 101 │
│ Instance (reserved) : 1 │
│ Instance (reserved) : 1 │
│ Leaf No. : 1 │
│ │
│ Leaf Name : Bienvenida │
│ Leaf Type + Directory No. entry guide │
│ │
│ Guide Info │
│ │
│ Tones : 220 │
│ Listening Time : 150 │
│ Broadcast No. : 1 │
│ │
│ Time-out Action │
│ │
│ Action Type + Routing to pre-programmed No. │
│ Directory Number : B101 │
│ Leaf No. : 0 │
│ │
│ Action 1 │
│ │
│ DTMF Digit : - │
│ Action Type + Dir.No. Entry │
│ Directory No. : -------- │
│ Leaf No. : 0 │

Review/Modify: Automated Attendant Leaves──────────────────────────────────┐
│ │
│ Node Number (reserved) : 101 │
│ Instance (reserved) : 1 │
│ Instance (reserved) : 1 │
│ Leaf No. : 2 │
│ │
│ Leaf Name : ocupado │
│ Leaf Type + Menu On Set │
│ │
│ Guide Info │
│ │
│ Tones : 221 │
│ Listening Time : 100 │
│ Broadcast No. : 0 │
│ │
│ Time-out Action │
│ │
│ Action Type + Release │
│ Directory Number : -------- │
│ Leaf No. : 0 │
│ │
│ Action 1 │
│ │
│ DTMF Digit : 0 │
│ Action Type + Wait │
│ Directory No. : -------- │
│ Leaf No. : 0

Review/Modify: Automated Attendant Leaves──────────────────────────────────┐
│ │
│ Node Number (reserved) : 101 │
│ Instance (reserved) : 1 │
│ Instance (reserved) : 1 │
│ Leaf No. : 3 │
│ │
│ Leaf Name : no contesta │
│ Leaf Type + Menu On Set │
│ │
│ Guide Info │
│ │
│ Tones : 222 │
│ Listening Time : 100 │
│ Broadcast No. : 0 │
│ │
│ Time-out Action │
│ │
│ Action Type + Release │
│ Directory Number : -------- │
│ Leaf No. : 0 │
│ │
│ Action 1 │
│ │
│ DTMF Digit : 0 │
│ Action Type + Routing to Attendant │
│ Directory No. : -------- │
│ Leaf No. : 0

Review/Modify: Menus on set────────────────────────────────────────────────┐
│ │
│ Instance (reserved) : 1 │
│ Entity State (DAY/NIGHT) + Night │
│ │
│ Called Party Free │
│ │
Combined rights 0 : 3
│ Combined rights 1 : 0 │
│ Combined rights 2 : 0 │
│ Combined rights 3 : 0 │
│ Combined rights 4 : 0 │
│ Combined rights 5 : 0 │
│ Combined rights 6 : 0 │
│ Combined rights 7 : 0 │
│ Combined rights 8 : 0 │
│ Combined rights 9 : 0 │
│ Combined rights 10 : 0 │
│ Combined rights 11 : 0 │
│ Combined rights 12 : 0 │
│ Combined rights 13 : 0 │
│ Combined rights 14 : 0 │
│ Combined rights 15 : 0 │
│ │
│ Called Party Busy │
│ │
Combined rights 0 : 2
│ Combined rights 1 : 0
Combined rights 2 : 0 │
│ Combined rights 3 : 0 │
│ Combined rights 4 : 0 │
│ Combined rights 5 : 0 │
│ Combined rights 6 : 0 │
│ Combined rights 7 : 0 │
│ Combined rights 8 : 0 │
│ Combined rights 9 : 0 │
│ Combined rights 10 : 0 │
│ Combined rights 11 : 0 │
│ Combined rights 12 : 0 │
│ Combined rights 13 : 0 │
│ Combined rights 14 : 0 │
│ Combined rights 15 : 0

─Error:────────────────────────────────────────────────────────────────────────┐
│ │
│ CANCEL to close this window │
│ │
│ Processing Failure │
│ OBJECT -1: Called Party Free: Invalid right (action) for leaves in AAGM Table │

I already changed different combinations in sheets 2 and 3, I always get that error.
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