OmniPCX Office hung problem.

[Piotrek_DUP]

Hi Everybody,
I have Alcatel OmniPCX Office (196 nr) with soft. 3.1_052 and HDD (Auto Attendant).
CPU is hung sometimes (about once peer week) and only warm reset help to work proparly again.
I changed the CPU (RAM, HDD and BOARD) but nothing help, I even changed back-up and write program to the PBX from ground zero (but still this same problem).
From my distribue I heard that 3.1 is not supported by Alcatel and I must make upgrade to R6 to can have their help.

Is there any other solution to repair this problem and don't buy upgrade?

Yesterday I have a new alarms in my history table:

1. The Cabinet has been unplugged Phys.Addr. 52#1
2. The board has been unplugged Phys.Addr. 15#1
3. The board has been unplugged Phys.Addr. 16#1
4. The board has been unplugged Phys.Addr. 17#1
5. The board has been unplugged Phys.Addr. 18#1
6. The main power supply Phys.Addr. 52#1
7. Board is now operational
8. Device accepted
................


What's that meen? No one makes restart of PBX and even was in work because it was Sunday. It wasn't a power problem because I have UPS before PBX.

I have second OXO with similar configuration and it have same problem like this.
I changed in OXO's soft from 3.1_020 to 3.1_052 in friday but do you think that it was a software problem?
Please tell me what it could be? Or what can I try to make to repair it?

Sorry for my english.

Regards

[and78]

Check
1. Ground connection
2. Fan operation
3. Place where the system is connect, it may have air entrance, when the system have high temp. the system restarts.

i hope this could help.

[tot3nkopf]

Is your configuration the one configured in actis at order?

[Piotrek_DUP]

Thanks for reply.

The PBX is in air conditioning room and has ground connection. Fun status are "on" in all cabinets.
Configuration is in one configured at order:
Main Cabinet:
CPU, 1. UAI16-1, 2. UAI8, 3. SLI16-1, 4. SLI16-1, 5,6 - No Board, 7. PRA-T2. 8. NoBoard
Extension Cabinet 1
MEX, 11. UAI16-1, 12.UAI16-1, 13. SLI16-1, 14. SLI16-1, 15. No Board, 16. APA8, 17. SLI16-1, 18. PRA-T2
Extension Cabinet 2
MEX 21. UAI16-1, 22. UAI16-1, 23. SLI16-1, 24. UAI16-1, 25. No Board.

Is this corect configuration?

Regards

[tot3nkopf]

I'm not sure that you are allowed to put SLI16 on positions 16 and 17 (as I remember it should be placed on a position from 1 to 5 on L cabinet, that is 11 to 15 for the second cabinet). Maybe this is your problem: a power budget problem. You have alarms on those 2 boars.
Try relocate them. Check System Doc for proper slot location.

Regards.

[steve]

you can use the SLI 16 boards in the slot 5-8, 15-18, 25-28. (we have problems with the UAI16 and MIX boards in that slots).

But please put the PRA2 card from the Extension Cabinet 1 to the main cabinet, because there are some problems with the syncro over the HSL link. (If you create a new ACTIS callculation, it put the booth PRA board into the first cabinet).

I think this isn't solve your problem but try it...
(The PRA card is hot-plug in release 3. So just put it to the main cabinet, set up the B channels in the External Access / List of Access/ Details, and put it to the right trunk group.)