no ringing on 4029 Set

[Mcfly]

Hello guys,
several customers complain that theire 4029 Sets not ringing anymore. (only accoustic, Display OK)
When i do an "hard" reset (not via termstat) ...the set will ring ?!
when i change two sets among each other, the problem occurs on the same set.

But i think its only in R.6.2

Anybody knows the issue, like the problem with the first 4020 series (one-way communication)

[Eliott_DUP]

Contact Alcatel-Lucent for analysis with Reference and Serial numbers of the sets.

[Mcfly]

i hoped somebody know that issue
...i will open a case. thanks

[Lokol]

did you have try the "no ringing" feature?

[Eliott_DUP]

did you have try the "no ringing" feature?

When i do an "hard" reset (not via termstat) ...the set will ring ?!

[Lokol]

a "hard" reset can meen set the phone to adress 255 255 255. then some temporaly features will be lost. (i didnt know whats happen with "no ringing").

[Mcfly]

With hard(ware) reset i mean plugout/plugin the set several times. simplistic, but it works!
When i put the Set to 255 and back, i have the same problem that there is no ringtone. (Display/LED shows that a call is present, like normal state).
Even so when i Delete and create that user.

...so i can say that it is not a feature

[Eliott_DUP]

i hoped somebody know that issue

I'm sure....