Cannot save configuration...

[akagi]

Hye all..

CS1> write memory
Save configuration failed! Unable to retrieve (null) configuration.
CS1> copy working certified

THU APR 16 10:10:03 : CSM-CHASSIS (103) info message:
+++ == CSM == CERTIFYing software process started
+++ == CSM == Setting CERTIFY Timeout for 800 seconds

ERROR: Attempt to copy working to certified failed

CS1>
THU APR 16 10:10:04 : CSM-CHASSIS (103) info message:
+++ == CSM == CERTIFY process failed

THU APR 16 10:10:04 : CCM-CHASSIS (100) warning message:
+++ CCM_CSM_CERTIFY_RS-appError 32

CS1>

What have i do to save the configuration??

[silvio]

your commands are correct. I haven't seen this error messages until now.
Have you checked your switch is running from working? But there is an other error message, if it is running from certified. So there is maybe a bigger problem.
Are there any pmd-files in the flash? Are there lost chains at >fsck /flash?
The filesystem you can repair by yourself. Otherwise you should open an SR.
regards
Silvio

[akagi]

yes..my switch running from working already :
CS1> show running-directory

CONFIGURATION STATUS
Running CMM : PRIMARY,
CMM Mode : MONO CMM,
Current CMM Slot : 1,
Running configuration : WORKING,
Certify/Restore Status : CERTIFY NEEDED
SYNCHRONIZATION STATUS
Running Configuration : SYNCHRONIZED,

plz advice me again...i needed your help to solve my problem..
thanks..

[silvio]

What are the outputs from the following:
> ls -r
> fsck /flash
> show microcode
regards Silvio

[akagi]

This is command that you can type :

CS1> ls -r

Listing Directory /flash:

drw 1024 Apr 17 17:15 certified/
-rw 317 Apr 18 17:57 boot.params
-rw 64000 Apr 17 17:24 swlog1.log
-rw 64000 Apr 18 17:58 swlog2.log
drw 1024 Apr 15 09:15 switch/
-rw 11 Apr 1 03:44 boot.slot.cfg
drw 1024 Apr 1 03:45 network/
-rw 1925 Apr 17 16:54 boot.cfg
-rw 20 Apr 15 09:15 installed
dr- 1024 Apr 14 17:29 working/

Listing Directory /flash/certified:

drw 1024 Apr 17 17:15 ./
drw 1024 Apr 18 17:57 ../
-rw 825 Jan 30 2008 software2.lsm
-rw 474897 Jan 30 2008 Ksecu.img
-rw 1599866 Jan 30 2008 K2diag.img
-rw 1733068 Jan 30 2008 K2os.img
-rw 14716315 Jan 30 2008 Kbase.img
-rw 4896214 Jan 30 2008 Keni.img
-rw 3361 Jan 30 2008 Krelease.img
-rw 1891 Apr 6 15:54 boot.cfg

Listing Directory /flash/switch:

drw 1024 Apr 15 09:15 ./
drw 1024 Apr 18 17:57 ../
-rw 105613 Jun 19 2007 certs.pem
-rw 20 Apr 18 17:57 snmp.engine
-rw 0 Jun 19 2007 pre_banner.txt
drw 1024 Apr 15 09:15 avlan/
-rw 1732 Apr 15 09:15 label.txt
-rw 973 Dec 18 2007 wv-cert.pem
-rw 963 Dec 18 2007 wv-key.pem
-rw 1732 Feb 28 06:40 label.txt.bk
-rw 0 Apr 14 18:07 dhcpBind.db

Listing Directory /flash/switch/avlan:

drw 1024 Apr 15 09:15 ./
drw 1024 Apr 15 09:15 ../
-rw 445 Apr 15 09:14 topA.html
-rw 358 Apr 15 09:14 topB.html
-rw 388 Apr 15 09:14 bottomA.html
-rw 384 Apr 15 09:14 bottomB.html
-rw 2444 Apr 15 09:14 myLogo.gif
-rw 8698 Apr 15 09:14 javlan.cab
-rw 12038 Apr 15 09:14 javlan.jar
-rw 1121 Apr 15 09:14 avlanMacInstall.html
-rw 51200 Apr 15 09:14 avlaninstall.tar
-rw 12090 Apr 15 09:14 javlan.jar.sig
-rw 5327 Apr 15 09:14 javlaninstall.sit
-rw 11698 Apr 15 09:15 javlanmacosx.jar
-rw 1722 Apr 15 09:15 reconfigApple.html
-rw 445 Feb 28 06:39 topA.html.bk
-rw 358 Feb 28 06:40 topB.html.bk
-rw 388 Feb 28 06:40 bottomA.html.bk
-rw 384 Feb 28 06:40 bottomB.html.bk
-rw 2444 Feb 28 06:40 myLogo.gif.bk
-rw 8698 Feb 28 06:40 javlan.cab.bk
-rw 12038 Feb 28 06:40 javlan.jar.bk
-rw 1121 Feb 28 06:40 avlanMacInstall.html.bk
-rw 51200 Feb 28 06:40 avlaninstall.tar.bk
-rw 12090 Feb 28 06:40 javlan.jar.sig.bk
-rw 5327 Feb 28 06:40 javlaninstall.sit.bk
-rw 11698 Feb 28 06:40 javlanmacosx.jar.bk
-rw 1722 Feb 28 06:40 reconfigApple.html.bk

Listing Directory /flash/network:

drw 1024 Apr 1 03:45 ./
drw 1024 Apr 18 17:57 ../
-rw 91392 Apr 2 06:36 userTable5
-rw 12 Apr 18 17:58 lockoutSetting
-rw 33 Apr 1 03:44 policy.cfg
-rw 404 Apr 1 03:45 ssh_host_dsa_key
-rw 358 Apr 1 03:45 ssh_host_dsa_key.pub

Listing Directory /flash/working:

dr- 1024 Apr 14 17:29 ./
drw 1024 Apr 18 17:57 ../
-r- 825 Apr 14 17:29 software2.lsm
-r- 474897 Apr 14 17:29 Ksecu.img
-r- 1599866 Apr 14 17:29 K2diag.img
-r- 1733068 Apr 14 17:29 K2os.img
-r- 14716315 Apr 14 17:29 Kbase.img
-r- 4896214 Apr 14 17:29 Keni.img
-r- 3361 Apr 14 17:29 Krelease.img
-r- 1925 Apr 14 17:29 boot.cfg

16368640 bytes free

CS1> fsck /flash
/flash/ - disk check in progress ...

/flash/ - Volume is OK

total # of clusters: 62,317
# of free clusters: 15,985
# of bad clusters: 0
total free space: 16,368,640
max contiguous free space: 13,872,128 bytes
# of files: 61
# of folders: 5
total bytes in files: 47,402,239
# of lost chains: 0
total bytes in lost chains: 0
CS1> show microcode
Package Release Size Description
-----------------+---------------+--------+-----------------------------------
Kbase.img 6.3.1.871.R01 14716315 Alcatel Base Software
K2os.img 6.3.1.871.R01 1733068 Alcatel OS
Keni.img 6.3.1.871.R01 4896214 Alcatel NI software
Ksecu.img 6.3.1.871.R01 474897 Alcatel Security Management

How? Can you explain and what should have i do next ??
Thanks...

[silvio]

Hi,
apparently the flash is okey. But at show microcode "k2diag" is missing. I don't know what does it mean.
Your image is not the newest one. You should update to the newest 6.3.1 (build 1085). If this doesn't help you have to open a SR.
regards Silvio

[akagi]

hye silvio..

How to update to the newest 6.3.1 (build 1085) ??
SR stands for what??

Thanks.

[silvio]

SR = ServiceRequest at Alcatel-Lucent-BPW

Update: load img-files via FTP to working
> reload working no rollback-timeout
Silvio

[akagi]

I'm already type this command :
> reload working no rollback-timeout
but its still not save. I"m blur right now!

[silvio]

have you done the ftp-transfer of all the actual imgage-files from your pc to /flash/working before reload no rollback-timeout?
Silvio