Is there a way to download voicemail message?

olebon · Post by **olebon** » 20 Apr 2006 18:30

My Call Center guys like to record their conversations to voicemail 4635. Now they want me to download them. Is it possible?

phengvanna · Post by **phengvanna** » 20 Apr 2006 21:57

Yes it is possible
Frank he absolutely can help you

Thanks
Vanna

Post by **oldboy** » 20 Apr 2006 23:42

There are a couple of ways you get your conversations,

1. Using Visual Messanger which will depend of your sotware on the PCX

2. Using IMAP is the other way

olebon · Post by **olebon** » 21 Apr 2006 09:59

Thank you!
I'll try IMAP way, but I am not sure that I have MyMessaging licences.

Post by **frank** » 21 Apr 2006 22:10

If you go to documentation , login as anonymous , and search for imap there is a documentation on how to set it up on a 4635 VM, and it tells you about the licenses you need

olebon · Post by **olebon** » 04 May 2006 16:53

Thank you, it helped a lot, I set it up as described and it even worked for a couple of days. But now no users can download their messages from the imapd server. It keeps asking the password and gives connection error. The imapd server is running, telnet to port 143 gives:

* OK [CAPABILITY IMAP4REV1 AUTH=LOGIN AUTH=PLAIN] VPx35 IMAP4rev1 at Thu, 4 May 2006 15:49:52 -0500 (GMT)

Can I reboot the imapd server without rebooting voicemail?

Calvert · Post by **Calvert** » 27 Nov 2006 00:35

What version of Software on the PCX are you using? I had this issue on R6.2 where it wouldnt accept the password, an upgrade to R6.2-f3.301-25-as-c6s2 Fixed this

Also you should be able to restart the IMAP services on the VM.

Cheers