Cant delete user record - Please help

aimnet · Post by **aimnet** » 13 Jun 2006 13:07

I am trying to remove a user record and keep getting an error with a message stating "Used as a private number". I get this message even when I try a forced delete. I looked thru all the settings and have been unsuccesful in finding the correct one. Could someone please point me in the right direction.

Thanks

Post by **oldboy** » 13 Jun 2006 14:34

Is this set used in CCD config as a private number for an Agent

aimnet · Post by **aimnet** » 13 Jun 2006 15:54

Yes that was it. Now I am trying to figure out how to remove the "Private Agent No." from the CCD phone #. Currently it is set up with Direct Call skill and everytime I try to remove the skill I get "Can't delete skill 87 with private MCDU." Any ideas. Thanks again.

Post by **oldboy** » 13 Jun 2006 22:20

go to
Applications /CCD/Operators/operators data management and then remove the private number from within the agent set....hope this helps