ACD- Group statistics

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selectt_DUP

ACD- Group statistics

Post by selectt_DUP »

Cusotmer has 20 agents on site, they can indidvidually check within the stats package how many outgoing calls a individual agent has made but not as a group , any ideas ?

regards
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OXE_4400
Member
Posts: 501
Joined: 19 Jul 2007 06:22
Location: Lithuania, Europe

Re: ACD- Group statistics

Post by OXE_4400 »

What kind of PBX? OXO, OXE???
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selectt_DUP

Re: ACD- Group statistics

Post by selectt_DUP »

Posted this in the OXO section , its a OXO System :)
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et

Re: ACD- Group statistics

Post by et »

Suppose, that this can be done by supervisor and not the agent.
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