Access Denied when backing up 4635 through swinst

[tjm0852]

I was able to create backups for 7 out of my 9 sites. But two of them are giving me an 'access denied' response when I go to back up the 4635 through swinst.
PCX = 9.0, not sure what release the VM is...
Any help would be appreciated.

Thanks

[mgsox]

I was able to create backups for 7 out of my 9 sites. But two of them are giving me an 'access denied' response when I go to back up the 4635 through swinst.
PCX = 9.0, not sure what release the VM is...
Any help would be appreciated.

Thanks

can you ping the ip of your VM? is it 4645 or 4635?
i had the same problem with 4635, wrong configuration on ip parameters of 4635.
please check the configuration again.
( if you "telnet" the ip of VM do you get "login" ?)

[tjm0852]

4635 and I can telnet and ping the IP of the VM

I will double check the configuration

[Karel538]

Is the backup configured in the voicemail it self?
Is the name vmail put in the host file of the cpu?

[tjm0852]

Subnet mask and gateway were not configured properly in VM. Works now, thanks!