Statistic Manager Password problem after upgrade from rel2.1

[Suresh]

Dear All,

I have upgraded OXO 2.1 to 7.0 there and the statistics manager to version 5.0.0_5.04.01xx.
after this upgrade the system is working fine with normal phones and ACD setup.
the problem is with the statistics manager. In order to generate the statistic report when we try to open this software its looking for the password, i have tried kxxxxxx & hxxxxx but none of them are working.
Any solution to this problem is highly appreciated.

Best Regards,
Suresh

Edited by tot3nkopf: no passwords posting allowed.

[et]

Do you have licenses for statistics application? For example, like on attached picture.
P.S. In R2.1 there are no ACD, ACD come from R3.x.

[Suresh]

i wish to confirm older release was 3.1, also the licenses are correct as per the screen shot attached by et.

[icolmenter]

I have the same problem, but my OXO is release 6.1, the version of statistic manager is 4.07.01. When i try to enter in the application (statistic manager) i need a password, i try with p*******, h*******, etc.... and nothing... please help me.

ANYBODY KNOW THIS PASSWORD ....???????????

Edited by tot3nkopf: no password posting is allowed on this forum!!!

[fernan05]

I have the same problem, OXO is release 6.1. When i try to enter in the application (statistic manager) i need a password, i try with p*******, h******* and k******* and nothing... please help.

Anybody know this password?

[et]

Do you have licenses for statistic application?

[giovanni.attolini]

If you have a license for use the "Statistic Manager" the password is the same of admin user. I am using the "Statistic Manager" version 5.11.01 and the password is the same of admin user. k*******

[fernan05]

Yes, I have a licences.
The strange thing is that from one day to the other, began to ask key and I tried it with the 3 keys to admin I know:
p ********, k ******* y h ******** }

any other idea?

thanks!

[et]

May be somebody have changed the admin password. Try to reset the admin password through OMC to default value.

[fernan05]

I reset the administrator password, then enter k*******, but neither worked.

Any other ideas.

thanks so much