changed root password

dancar · Post by **dancar** » 28 Aug 2006 11:07

Frank, changed root password per the procedure on the site. Now when I
log into mtcl and run MGR , I get an error " no answer"

cavagnaro · Post by **cavagnaro** » 28 Aug 2006 15:58

What procedure did you made? Seems you moved somehow the paths.

Post by **frank** » 28 Aug 2006 16:00

Do you get the MGR menu at least, or does it says "no answer" right away and brings you back to the prompt ?

dancar · Post by **dancar** » 28 Aug 2006 22:21

I do get the menu after I type in MGR, its when I select USERS or any other OBJECT and validate Iget RUNNING.... then its timesout NO ANSWER

John.Daly · Post by **John.Daly** » 31 Aug 2006 07:32

I have had this issue before. The CPU has locked in a certain process and if you reboot the CPU, it will start working ok. The change ofc password would not of caused this. Try a reboot and then check again.

Post by **vad** » 31 Aug 2006 08:01

Crazy question but - telephon application running or not? If yes - try "dhs3_init -R MAOAGENT". If no - RUNTEL.

cavagnaro · Post by **cavagnaro** » 31 Aug 2006 09:22

A reset should work, have seen this also, no explanation however. Any ideas why this occurs?

Post by **frank** » 31 Aug 2006 23:36

Most likely the qlsrv (not sql, but ql) got frozen.
This is a known issue on some release. You have to clear the memory and reload the services. Usually a reboot goes for it. I'll see if I can find the command to restart this one only