AA issue

marlon74ph · Post by **marlon74ph** » 13 Nov 2006 09:07

hi,

I have rel 4.1 oxo and AA open license.

I programmed my vm port to hunt group 540, dialing "0" from external works fine (AA menu answers), my problem is when i dial "0" internally my AA answers... does it works this way?

thanks.

mpr

cavagnaro · Post by **cavagnaro** » 13 Nov 2006 09:35

What is 0 in your numbering plan? If a call to the HG, why should it work different from external to internal?

steve · Post by **steve** » 13 Nov 2006 09:47

If you want to use the VoiceMail ports as Autometed Attendant, then You must put them into the Attendant group !
(and call the attendant prefix internally instead of hunt. grp. number)

marlon74ph · Post by **marlon74ph** » 13 Nov 2006 10:49

cavagnaro,

"0" is operator, i'm wondering why, it should go my operator when i dial 0 internally, should i miss something?

Steve,

ok, ill just tell my client to call internal prefix then.

what if i want to use at AA only... how will i program...??

tnx guru's

marlon74ph · Post by **marlon74ph** » 13 Nov 2006 10:49

cavagnaro,

"0" is operator, i'm wondering why, it should go my operator when i dial 0 internally, did i miss something?

Steve,

ok, ill just tell my client to call internal prefix then.

what if i want to use at AA only... how will i program...??

tnx guru's

steve · Post by **steve** » 13 Nov 2006 11:02

Do you want to use a "Human Interface" as attendant ?

If no: Just put the voice mail ports into the attendant group (don't forget the Time Ranges), and set up the autameted attendant menu and voices.

marlon74ph · Post by **marlon74ph** » 13 Nov 2006 11:15

steve,

No Human Intervention, Thanks i'll do that

mpr

cavagnaro · Post by **cavagnaro** » 13 Nov 2006 11:21

If 0 is your Operator it's ok. You are asking for the Operator, maybe to ask her/him to dial a phone number to which you do not have acess and transfer it to you.