Thread error

cslow78 · Post by **cslow78** » 09 Jan 2007 04:25

Hi all,

Has anyone seen following error before?:

[16Dx[C [0mrunning ... [0mx
[16Dx[14Cx
[16Dmqqqqqqqqqqqqqqj[4A[16Dtraceback threadLi 160
traceback UPDATE_THREAD:
thread 160 recurence: 0 pc:0x002114b7 ( 2167991)
thread 160 recurence: 1 pc:0x00090df2 ( 593394) fp:0x00481080 ( 4722816)
thread 160 recurence: 2 pc:0x000918c0 ( 596160) fp:0x004810cc ( 4722892)
thread 160 recurence: 3 pc:0x00094d1a ( 609562) fp:0x00481104 ( 4722948)
thread 160 recurence: 4 pc:0x000963ba ( 615354) fp:0x00481390 ( 4723600)
thread 160 recurence: 5 pc:0x00097e53 ( 622163) fp:0x00481504 ( 4723972)
thread 160 recurence: 6 pc:0x00099765 ( 628581) fp:0x00481518 ( 4723992)
thread 160 recurence: 7 pc:0x00020457 ( 132183) fp:0x0048153c ( 4724028)
thread 160 recurence: 8 pc:0x00020816 ( 133142) fp:0x0048155c ( 4724060)
thread 160 recurence: 9 pc:0x3001c4b8 ( 805422264) fp:0x004826ac ( 4728492)
thread 160 recurence: 10 pc:0x0001e892 ( 125074) fp:0x00484c50 ( 4738128)
thread 160 recurence: 11 pc:0x002559f4 ( 2447860) fp:0x00484c70 ( 4738160)
End traceback thread 160, nb recurence 12 stack size 15268
[H[J [8B[21Clq[0mError:[0mqqqqqqqqqqqqqqqqqqqqqqqqqqqqqk
[38Dx[36Cx
[38Dx[C [0mPress CANCEL to remove this window [0mx
[38Dx[36Cx
[38Dx[C [0mGot no answer[22C[0mx
[38Dx[36Cx
[38Dmqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqj[6A[38D[H[24Clq[0m[ 23 ] Instances: Progr.Keys[0mqk
[32Dx[30Cx
[32Dx[4C[0m1[13C22[10C[0mx
[32Dx[4C[0m2[13C23[10C[0mx
[32Dx[C [0m->[0;1;7m 3 [4C[0m24[10C[0mx
[32Dx[4C[0m4[25C[0mx

There was a supervision button on user 180, monitoring 181. This button is permanently lighten up.
We tried to delete and recreate the button, but the error came out.
This error pops up whenever we tried following things:
a) delete user 180 (unsuccessful)
b) delete user 181 (unsuccessful)
c) change supervised set on 180 (unsuccessful)
d) delete supervision button on 180 (unsuccessful).

Any feedback is appreciated. I can't raise this in eSR because of software cycle policy.

Thanks.

cslow78 · Post by **cslow78** » 09 Jan 2007 05:02

I tried to create another user 221. When I create supervision button 221 monitoring 181, the same incident occur.

cavagnaro · Post by **cavagnaro** » 09 Jan 2007 07:46

between the strange characters i can distinguish "Got no answer".
I remember getting this error when tried to delete a user on a specific 7.x version, naybe you are facing a similar problem, i'll recomend to do an upgrade on your release to the last one with patches.

Post by **vad** » 09 Jan 2007 22:33

If you have problem with supervision try "multitool REPAIR" command. Choose repairing supervision (before you must stop mao - "mao off").

cslow78 · Post by **cslow78** » 10 Jan 2007 15:28

Thanks vad. Will try with multitool repair first.

cavagnaro, the system release is at following release:
R3.2-c1.714-3-af-sg-c5s2
As this is a hotel, we wouldn't want to upgrade the site to the latest patch first since they are not planning for an upgrade. However, we will try it in our lab first to check whether latest patch can solve the issue.

Thanks everyone.

cslow78 · Post by **cslow78** » 18 Jan 2007 20:55

Hi vad,

Your "multitool REPAIR" works marveously. Now the supervision button is working fine after the repair. However, I do not know whether there is other supervision button deleted in the process or not.

Thank you.