first of all, thanks for this forum. I found such an amazing amount of information and i'm pleased to come back everyday to read more and learn the benefits of my PBX.
My first question is regarding the CCS (Call Center Supervision) and its Voice Guides. I'd like to know how to do a recording for my CC in IT Department for example. It had been made by the company in the beginning but we'd like to change a few things.
Second of all, still regarding CCS, is it possible to force Log-Off of my agents after a specific hour of the day? Because most of the agents are not logging of their phones, so the 'Log duration' is over days not hours. I would like to keep a good track of my agents log-on time and force them to log-off automatically if they forget to log-off at the end of the day.
Thank you very much.
Bruno Villeneuve
IT Supervisor
