OXO ACD Reports

[selectkannan]

Hai,

We implemented ACD in one of our customer place. In ACD reports we are not getting exact agent login time and logout.
Customer needs the information like, agents login & Log out time as well as incoming & outgoing calls details with clip and duration.
It is possible?

Highly appreciated for your reply.

Thanks

[fernasneri]

Hi

Yes, but you need develop.

Regards