Automatic external divert

selectt_DUP · Post by **selectt_DUP** » 02 Apr 2007 08:32

Customer would like to be able to send attendant calls to a mobile using the system time ranges.

If i put a virtual or a real single line extension and divert it to a mobile then place the extension in the attendant group it does not route.

Any advice ?

dave.bolo · Post by **dave.bolo** » 02 Apr 2007 10:17

You need to program a collective speed dialing number (like 8000).
After that you can make a call divertion on this number with time range or with a taste.

selectt_DUP · Post by **selectt_DUP** » 02 Apr 2007 11:51

Allready created a speed dial number and diverted a real and a virtual extn ,after placing them into the attendant group, to the destination but no joy.

Not sure what you mean by a tast ?

Post by **tot3nkopf** » 02 Apr 2007 12:02

Have you configured CC for the trunk groups involved in this and PNC for the virtual user?

Post by **tot3nkopf** » 02 Apr 2007 12:06

Sorry for my last comment (too much work on OXE that's why

).

CC=connection category = on OXO joining between trunk groups involved
PNC= public network category= on OXO external calling rights

Please check also in the virtual user: transfer to external--> yes + join incoming and outgoing.

Regards

selectt_DUP · Post by **selectt_DUP** » 02 Apr 2007 12:35

Yes checked features everything set. Even tried call distrtibution on the trunk to the virtual/real set no joy. Adjusted public numbering plan to route to user but would not route to external device ?

Software level 4.1/023.005

Post by **tot3nkopf** » 03 Apr 2007 01:20

If you call that virtual extension from another extension what happens?

selectt_DUP · Post by **selectt_DUP** » 03 Apr 2007 03:40

It diverts no problem.
In time ranges i have put a speed dial number in the target for distribution when the time ranges are taken into account , still no joy.

Im going to put the latest 4.1 sw onto it tomorrow and test again.

Post by **tot3nkopf** » 03 Apr 2007 15:13

Then you may review:
-joining between trunk groups (tick the proper joining between incoming and outgoing trunks)
-in user tick in features join incoming and outgoing, incoming and incoming, outgoing and outgoing (the first one should be enough); also tick (but I think you already tick this) transfer to external.

My guess is that this is a joining problem. Good luck.

Regards.

Post by **tot3nkopf** » 03 Apr 2007 15:15

This isn't a release problem. Is a configuration problem. Upgrading will not solve your problem.

Regards.