Our client looking to open call center with 900 agents. One of the consultant adviced on the Trixbox Asterisk 1000 call agents, the license itself would cost 100k.
On the website in Australia, there is one used Alcatel OXE system with 900 call agents license for 65k. I am totally new to Alcatel OXE, would anyone advice me
this system would do the job?. Many thanks.
Hardware:
Alcatel M3 Chassis
2x CPU7 with IO2 rel9.0
4x NPRAE
4xINT-IP2 + 2xGIP4-1
2xINT-IP2 + GIP4-4
30x eUA32
6x Z32
5x NDDI
1x VPU5
2x GPA2
1x MMS FD
Licenses:
1 Group Telephony = 99999
2 M Phonebook users = 1/ 10230
9 PSTN B channel = 99999
10 Voice Guide = 1
13 ECS Engine = 99999
14 Integrated metering report = 1
19 Corporate netw. (ABC,ABCVPN,ISVPN) = 1500
20 Automated attendant = 9999
29 DECT/PWT Engine = 1
39 Performance = 1500
40 Real Time Incidents = 1500
41 DECT register = 1500
42 Accounting users = 1500
47 Alarms = 1500
51 Real Time Metering on V24 = 1500
52 4635 Basic Package = 1
60 4635 Nb of ports = 4
61 4635 Nb of hours = 10
62 4635 Nb of languages = 1
75 Networking hospital = 1
76 M CCD Agents = 900
77 CCS mono-site = 18
78 CRI call record interface = 1
79 ISVPN = 1500
80 VPN = 1500
81 Meet me conf. between 29 parties = 1
82 Nb of DECT terminals = 10
83 Flow Metering on Ethernet = 1500
91 Voice guide record from Reflexes = 1
94 WMI Workforce manager interface = 1
100 CSTA profile = 2
101 CSTA monitoring requests = 2100
102 CCS multi-site = 1
106 Transfix Access X24/V36 = 99999
113 CSTA pilots monitoring = 1
116 ECC My Softphone (4980 Std) = 5000
117 M ECC 4980 Option (4980 Adv) = 0/ 5000
119 4980 nomadic logged = 5000
122 ACAPI via CMIP = 1500
123 CSTA IVR ports monitored = 270
129 M ECC My Softphone (4980 Grp) = 0/ 5000
132 IP-Trunk = 70
135 G729A Server = 300
138 IP Clients = 17
148 IP Call Server = 1
153 SNMP Trap = 1
158 CSTA By-pass = 3000
165 OmniPCX Enterprise release = 37
166 4980 multi device = 5000
173 M Advanced Reflexes users = 0/ 1016
175 M Mobile users = 0/ 10
176 M Advanced IP users = 0/ 12
177 M SIP users = 0/ 5
181 OmniPCX Enterprise = 1
185 SIP Gateway = 1
186 E-CS redundancy = 1
187 H323 (G711) network link = 70
188 SIP network links = 180
190 RSI call center agents = 260
193 Embedded voice guides = 1
195 CCD profile = 2
196 RSI Business agents = 5
197 M G729A Client = 4/ 17
199 Version 4400 R5.0 Ux = 1
200 4400 Mobiles migration = 10
308 M Remote extension = 0/ 5
309 XML telephony = 5000
316 M Standard Reflexes users = 2/ 0
317 M Standard IP users = 0/ 5
467 ARS = 1500
468 Product Type = 99999
469 G723.1 Server = 300
Call center with 900 agents.
-
tot3nkopf
- Alcatel Unleashed Certified Guru
- Posts: 4058
- Joined: 02 Feb 2006 10:41
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- Contact:
Re: Call center with 900 agents.
That is a great system (R.9.0 is pretty recent ---> lates one 10.1):
- hot st-by redundancy
- 1018 digital user license (you need ALU TDM phones 8 series --> for CCD recommended would be 4039 --> prices not so low)
- 12 IP users license (permitting ALU IP phones--> 8 series phones)
- 5 SIP users license
- 8 ISDN T2 accesses
- 70 channel H.323 IP trunk license (g711 and g723.1 compression possible)
- 180 channel SIP trunk license
- 10 DECT users license (requires however to buy some IBS stations - not included in your pack)
- 5 remote extension license
- Voice mail --> 4 ports look not too much for 900 users (and 10 hour of voice messages storage)
- SNMP trap license
- voice guides
- voice guide recording from reflexes phones (this would also permit the agents to record personal greeting message)
- this system can be networked via ABC protocol to another OXE
- this system can be networked to 3rd party system via GSIG GF protocol
- real time metering over ethernet
- 900 CCD inbound
- license fo 18 simultaneous CCS (call center supervision application --> used for configuration, supervision and reporting for CCD)
- I don't see any outbound CCD license in your post !!!
- I don't see any license for CCA (softphone application for agents) !!!
- RSI licenses --> this would permit you at some point to attach genesys on top of your OXE (260 agents and 5 behind business sets or remote agents)
- IVR 270 port licenses --> however no PCM boards available
- CRI interface --> permits the collection of all ACD statistics tickets for external application
- Workforce Management license (there are 4 WFM applications certified by ALU that you could use for this purpose)
In order to use Omnivista you would need to receive (if available also the Omnivista license for this system).
CCD is a very powerful ACD engine. Routing engine is completely graphical and ALU patented their distribution matrix which by my knowledge is one of the most powerful on the market. for integration with external applications you would need CCA softphone license (and CCA server installed). For outbound you need outbound licenses and CCO server installed (this is developed together with Genesys).
other media routing is no longer supported. You would need to go for Genesys for that.
For configuration you would need a person that is specialized in both OXE and ALU CCD. For support you should find a BP in your area.
- hot st-by redundancy
- 1018 digital user license (you need ALU TDM phones 8 series --> for CCD recommended would be 4039 --> prices not so low)
- 12 IP users license (permitting ALU IP phones--> 8 series phones)
- 5 SIP users license
- 8 ISDN T2 accesses
- 70 channel H.323 IP trunk license (g711 and g723.1 compression possible)
- 180 channel SIP trunk license
- 10 DECT users license (requires however to buy some IBS stations - not included in your pack)
- 5 remote extension license
- Voice mail --> 4 ports look not too much for 900 users (and 10 hour of voice messages storage)
- SNMP trap license
- voice guides
- voice guide recording from reflexes phones (this would also permit the agents to record personal greeting message)
- this system can be networked via ABC protocol to another OXE
- this system can be networked to 3rd party system via GSIG GF protocol
- real time metering over ethernet
- 900 CCD inbound
- license fo 18 simultaneous CCS (call center supervision application --> used for configuration, supervision and reporting for CCD)
- I don't see any outbound CCD license in your post !!!
- I don't see any license for CCA (softphone application for agents) !!!
- RSI licenses --> this would permit you at some point to attach genesys on top of your OXE (260 agents and 5 behind business sets or remote agents)
- IVR 270 port licenses --> however no PCM boards available
- CRI interface --> permits the collection of all ACD statistics tickets for external application
- Workforce Management license (there are 4 WFM applications certified by ALU that you could use for this purpose)
In order to use Omnivista you would need to receive (if available also the Omnivista license for this system).
CCD is a very powerful ACD engine. Routing engine is completely graphical and ALU patented their distribution matrix which by my knowledge is one of the most powerful on the market. for integration with external applications you would need CCA softphone license (and CCA server installed). For outbound you need outbound licenses and CCO server installed (this is developed together with Genesys).
other media routing is no longer supported. You would need to go for Genesys for that.
For configuration you would need a person that is specialized in both OXE and ALU CCD. For support you should find a BP in your area.
