Alter timings for abandoned calls

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sheps

Alter timings for abandoned calls

Post by sheps »

When i run a report on a stats pilot via CCS, the abandoned on thresholds that are reported are 5, 15, 30 and 60 seconds.

Is there a way to modify these to timings of my own choosing ?
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tgn
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Posts: 803
Joined: 30 Dec 2009 17:59
Location: Germany

Re: Alter timings for abandoned calls

Post by tgn »

edit /usr3/afe/parameters.cfg
and do not forget to change your format pilot excel sheet.

regrds...
--- back to basics... focus your eyes to the essential things... ---
sheps

Re: Alter timings for abandoned calls

Post by sheps »

Are these the values just before histo-team ?
sheps

Re: Alter timings for abandoned calls

Post by sheps »

Will that also modify my 'Served before' timings ?
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tgn
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Posts: 803
Joined: 30 Dec 2009 17:59
Location: Germany

Re: Alter timings for abandoned calls

Post by tgn »

yes histo-pilot is the right choice.
as per documentation tc1066 it will change "served before" too.
but i'll never really changed this. a customer ask for this and so i've opened a sr. as solution alcatel sent this change in parameters.cfg to me.

regards...
--- back to basics... focus your eyes to the essential things... ---
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