Red triangle on 8082 Screen

[aflores]

Hello all, hope every body are fine.

Here it is the consult:

After an OT user creation y assinged and 8082 phoneset, the user is working since it can receive and make calls (internals and externals calls), no matter that I have two issues with this user:

1) There is a Red Triangle in the upper right corner of the screen that seems to show an "message" icon. I an not sure because the triangle is very small.

What that this red trieangle menas?. I think it is some King of message, I have navigate over all the funtions on the 8082, I have erase all logs but still the Red Trinagle is there.
Also once a wille there is an message at the screen that says "this operation falis", but I dont know wich operation, because it doen´t say more information.

2) The user has three devices associated, an IPAD, the PC desk and the 8082. When a call arrives only the Ipad and the Deskphone rings. I alredy verify the profile configuration and ALL devices are selected so, it must ring all devices, ¿right?.

I will appreciated any help with this to issues


Regards.

AFlores

[Split]

I think there are different reason for the red icon for example if the 8082 has no connect to the otbe or if i start a package deployment with the 8770 the phone downloads the package but not sure if this the same Icon
May be update the Binary of the phone ...

[rachlilas]

In general the RED icon means the Web Services are not available.
To work correctly the 8082 need a SIP connection + some Web Services.
Without Web Services only standard SIP services are available. For example call by name does not work without web services.

I hope that help

[mustafa.ahmad]

You need to login this user using his password that you had given while configuration . This red icon means that you cannot avail the UC functionalities , such as search by name of the OT server. The other basic telephony operations will continue.

Regards,

Mustafa