Calls from user OXE stand Alone to Opentouch User fails

[aflores]

Hello friends.

I got some issue with calls from OXE (in stand Alone) user to Opentouch User.

The issue is very simple, I can´t call to an Opentouch User from a OXE user.

This is the sceneario:

OXE (stand Alone) = OXE A. (IP 10.0.7.240)

Opentouch = OPT (IP 10.0.7.229)

OXE (embedded in OPT "virtual machine) = OXE B. (10.0.7.230)

Domain name: anew.com.ve

DNS: 10.0.7.127

All servers are declare in DNS.

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calls from OXE B user to OXE A user is OK

calls from OPT user to OXE A user is OK

calls from OXE B user to OPT user is OK

calls from OXE A user to OXE B user is OK

call from OXE A user to OPT user is not working. I got on the screen (OXE A user 4019 set) : Wrong Number.

Here there is attached two motortrace captures to see if someone can help.

Regards

AFlores

[aflores]

Adittional information:

In OXE A; sip external Gateway 6 is OXE B (10.0.7.230) if I change to OPT (IP or DNS name opentouch.anew.com.ve) I got the error "Access out of service" or Congestion.

Calls from OXE A to OXE B are made trough a Network Number Prefix.

OXE A user is : 819 AFlores

OPT user is: 1819 Alberto Flores.

OPT Also have another three user and I got the same behavior (user are 1812, 1826, 1827).


Regards

[cavagnaro]

SIP logs Alberto

[aflores]

Hello CAB.

Did you mean SIPALARMS logs files?

[cavagnaro]

OPT is seen as a SIP External PBX in matter of communication, so for communicate with it there is SIP communication, if you capture the SIP TRaces on OPT you will probably see a 404 error, what does OPT receives as SIP invite? That will fix your issue