Connection problems...

[alf]

Hello Guys,

RHE4 U4 Otuc 4.1

We have some connection problems between OTUC and User Workstations.

They can make an update of the 4980 software, but cant login.

"Login again"

They can Ping the otuc and dns is also ok. Connection-Problem... they have downloaded the new firmware direct from otuc to workstation... only login failed.

Maybe a firewall or something like this?
Any idea or experiences?

PS: The websoftphone is currently blocked through a firewall.. or a misconfiguration from the proxy of the customer.

[cavagnaro]

Login again? Seems by some reason the response from the server is maybe too slow. How long does the response time when pinging is?
Are you on the LAN? on a WAN? on TC Documentation section is a flow of the 4980 application and the ports it need to be openened in a behind firewall configuration. Check it out.

[doo-bop]

Hi,
usually we are useing traffic sniffer (inside LAN, WAN devices) and filter of interested IP addresses. There You can immediately see where communication fails.
Doo-Bop

[doo-bop]

I found this in IP flows pdf (I can mail whole docum to You)

BP = 32512 for OXE >= R5.1

myPhone
control ATAPI Client Dyn_ Win/ tcp OTS 3595/ tcp (*) YES NO
control LDAP Client Dyn_ Win/ tcp LDAP server 389/ tcp NO NO Not for Websoftphone
control TFTP Client Dyn_ Win/ udp TFTP server 69/ udp NO NO
control STAP CS 2556/ udp Client BP/ udp ? NO
user RTP/ RTCP GD, GA, 46x5, INT_ IP A+ B, Media Server,IPP, NOE
Dyn_ Voice/ udp
Dyn_ Voice/ udp
Dyn_ MS/ udp
BP+ 2,3/ udp
responder Softphone BP+ 2,3/ udp NO NO
Direction of first packet cannot
be predetermined: both
directions shall be enabled

user RTP/ RTCP Softphone
Dyn_ Win/ udp
responder
GD, GA, 46x5,INT_ IP A+ B,Media Server,IPP, NOE
Dyn_ Voice/ udp
Dyn_ Voice/ udp
Dyn_ MS/ udp
BP+ 2,3/ udp
NO NO Voice packets emitted by the
softphone are sent from a
dynamic UDP port.

Service Infrastructure
CS interfacing control CSTA Service Infra Dyn_?/ tcp CS 2555/ tcp YES OTS server
Mngt Interfacing control CMISD Service Infra Dyn_?/ tcp CS 2535/ tcp YES OTS server

[Mr_Sven]

If WSP not working, then nothing is working!

Every authentication equal Heavy Client, Extension or WSP will be done over Web port 80.

UnifiedLogin!!!

[cavagnaro]

Yes, but it doesn't indicates login error, says login again...it happened to me once over a very slow network.

[Mr_Sven]

The Login is done over web! The myaccess.dll doesn't care about the return codes, 404 or 401, every return code witch is not 200 is an Login Error!
If the WSP doesn't work the the login to the 4980 also doesn't work.

[cavagnaro]

Ok. Take it easy dude
I know how stuff works but giving alf more possible ideas may help him more.
As said, i wouldn't say the idea if it didn't happened to me before.

Regards and relax

[Mr_Sven]

sorry, but at my work I have meany colleagues, witch are not very smart.


Regards

[cavagnaro]

lol, i believe that is something you must get used to, it's a normal rule on almost everywhere.