CCA Server installation error

[fbedia]

Hello!

(sorry for my english)

Our CCA Server broked... and now, I need create a new CCA Server.
I installed the programs, but have errors to start and clients can not connect

I'll let you screenshots, I hope will be helpful:

OTS Error


PCAgent server manager


Services:


Client Software:
This part, I'm pretty sure it is properly configured.
IP addresses are correct, but can not connect with AFE client



For more information ask me
If you can link information or help manuals for cca server installation I can start the intallation again.

[tot3nkopf]

Can you reattach?

[fbedia]

Can you reattach?

sorry, I don't understand what you want mean.

In what part or program I can connect CCA to the A4400 (PBX)?

[tot3nkopf]

You did not attach anything in your first post. I meant the print screens or images...

[fbedia]

You can see the images inserted in the post... and you can copy the url of this images (https://i.gyazo.com/5b817cb6098e44d0a28 ... e04073.png) and paste in new tab...
is this a problem?

[tot3nkopf]

I do not see any of your links. It would have been easier if you would directly upload here.

[fbedia]

umm.. ok, no problem I attach the images in this post.

Thanks for you time

[tgn]

Problem with ACAPI Server:
- do you have edited the password entries for connection with user adfexc? (you must do this if the passwords are not the default passwords)
on client:
- the autorizado option must be only set to true, when the license for external application coupling is avaiable.

do you have restired some old files or is this an installation from scratch?
is the servername / ip-address the same like the old system?

regards...

[fbedia]

Hello guys!
I uninstalled all programs, and started a clean installation.

In the first time, I install the program "A4400 PC Agent Server".
after installation, I install the service and run the Manager Program.
In the manager, I connect to "PC Agent Server = localhost" and "password = alcatel". Then, i create a new site:
Name = a4400
Main CPU Name = 172.22.0.12 (This is the IP of my PBX)
Stand-by CPU Name = 172.22.012

1.png

After click in "ok", I can see my Manager this:

2.png

Now, I can see in the CCAgent Software (installed on another PC) that one property has changed:
Before, the value of "Server PCAgent = The client is not connected"
Now, the value of "Server PCAgent = Versión 08.00.08"
Look:

3.png

up to this point... I'm going on the right way?

if all its ok, what program you recommend installing now?

4.png

I appreciate your help.
Regards!