Advanced Call Routing

[mrbi1310]

Hi All

I have issue regard to schedule on ACR scrip, please help
- The first when customer call-in to scrip of ACR and check last called agent
- If not last called agent, the call will check follow schedule
+ If time from 8AM to 8PM the call will redirect to Pilot 1000
+ If time from 8PM to 10PM the call will redirect to Pilot 2000
+ If time from 10PM to 7:59AM the call will redirect to Pilot 3000

Please help with some idea

Thank to all

[tot3nkopf]

Check the ACR documentation. The time schedules are covered and you have an example for an LCA script.

[mrbi1310]

On the ACR document, i don't saw about schedule document. please help some examples

[tot3nkopf]

Fro ACR documentation:
2.5.3.1. DATE
The DATE variable represents the date defined in the PCX.
Example:
IF (DATE = 07/11/2000)
2.5.3.2. TIME
The TIME variable represents the time defined in the PCX.
Examples:
IF (TIME = 22:54:12)
IF (TIME > 10:12 PM)
IF (TIME < 9 AM)