UA set quits ringing after 8 rings

[Adam]

I have a trunk that terminates to a digital set without voice mail. During an incoming call and after 8 rings or so (approx. 30 sec.) the digital set quits ringing but the external caller does not get dropped. Is this a timer issue? I need the set to ring indefinitely until it is picked up by the receptionist.

Here are the dynamic state user settings:

Forward + No forward
Forward Directory Number : 2000
Secondary Line Forward + No forward
Secondary Line Number Forward : 2000
Do Not Disturb + False
Lock + False
Busy Camp-on + True
Overflow on associate + False
Overfl.busy to assoc.set + False
Associated Set No. : 2000
Reset Charge Counter + False
Conform Identity + True
User Type + Administrative

Any advice would be appreciated.

[torrentula]

Your call is being rerouted throught the entity CDT, this timer is under the trunk group COS (aweful place to have it). If you want the call to ring on the phone indefinitely, create a new entity and program day, night, mode 1 and mode 2 with this extension number. Make sure and assign this entity to the digital set.

[marcelo.abreu]

I already had the same problem.
to solve this incovenience, you need to change one iten in "trunk category".

mgr/External Services/trunk category ...

see which "Trunk Category Id", you have been using in trunks.

For PCM R2 Trunk Category Id = 28 (default)
For ISDN Trunk Category Id = 19 (default)

change this item - "Overflow Timer on No Reply : <time in ms> (by default is 300)
300 ms = 30 seconds, The telephone rings 30 second, then after this the call is turned off.

I always put 900 ms = 90 seconds.

good work.

Marcelo Abreu