Ring Reception -> Hunt -> Wait queue

[ITteamisStuck]

Hello all,

I am wondering if there is anyone out there that can help me with this specific config on OXE. Any help is most appreciated. Here is the order of events:

1.Looking to have calls come in to Reception (reception using 4059) and if reception is busy on 2 rings overflow to hunt group.
2. Hunt group contains 2 people that can take care of front desk should no one answer
3. Then if hunt group people don't pickup to be played a message saying you are waiting in queue. Then wait in queue for original receptionist to pickup.

Currently we have 1 and 2 setup correctly. Calls if not answered by receptionist go to the hunt group, then it goes to a general voicemail box.

Wondering how to put calls in a queue with message after hunt group doesn't pickup. Can anyone suggest how to do this ? .

Thank you in advance.

[cavagnaro]

Nope, only CCD has queues with music, but attendants can't be part of a CCD solution

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[ITteamisStuck]

Thank you for the reply on this cavagnaro, most appreciated.