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Re: DTMF Digits reception problem in Automated attendant.
Posted: 30 Aug 2015 04:22
by hassansalem
Thanks Haroun
I already did , I found the problem , the DTMF was not sent , just I configured the AA to send DTMf , The DTMF is working fine ,
Thanks in advance for all support team.
Re: DTMF Digits reception problem in Automated attendant.
Posted: 10 Feb 2016 08:06
by Kasper-1973
Hi Hassan,
I believe I have the same problem as you did.
Could you describe in more details how you solved it?
Best regards
Kasper
Re: DTMF Digits reception problem in Automated attendant.
Posted: 18 Sep 2016 10:17
by bingo
hi, some times in the AA, the system identifies the voice as a dialing digit (frequency DTMF) and dials that digit. if you listern to the guid you will notice a small tone noise while the AA is playing. i had may sites facing that issue. the ready is...
01- lower the recorded AA guide volume. can use cool edit and remake your MSK file.
02- use another persons voice.
these two methods works fine for me always. just in case you have the same issue.
im not looking for reply from anyone cus most of the time the seniors in here are to busy giving answers or solutions than giving unwanted replies.