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Re: Two Alcatel 8028 "locked" in few monts
Posted: 27 Jan 2025 19:21
by unlikely
One of the few things that the company managing the pbx (on papers) told us is the pbone (currently possessed by that company since months) is booting in sip mode and there is no way to boot in in noe mode.
It is right that in sip mode the phone doesn't even contact the alcatel pbx?
If this is true whatever I do in Omc shkuld not affect the phone, right?
There shoul be a way to reset the phone in sip mode.
Re: Two Alcatel 8028 "locked" in few monts
Posted: 27 Jan 2025 23:30
by haroun
unlikely wrote: ↑27 Jan 2025 19:21
One of the few things that the company managing the pbx (on papers) told us is the pbone (currently possessed by that company since months) is booting in sip mode and there is no way to boot in in noe mode.
f
or oxo i don't know if this true or not but alu phone serie 8 should work in both mode
It is right that in sip mode the phone doesn't even contact the alcatel pbx?
oh , sip is based on sip server and user agents , so not right phone should register orat least send it's invites to a call server or proxy to route its call
If this is true whatever I do in Omc shkuld not affect the phone, right?
nope you can change its password , or delet it and recreate it again
There shoul be a way to reset the phone in sip mode.
i
ndeed
Re: Two Alcatel 8028 "locked" in few monts
Posted: 28 Jan 2025 17:47
by unlikely
We just need to get back our "damaged" 8008 phone from the company who took 3 month ago (yes they left us without that phone for three months) to try to repair (they weren't able).
It's more my own curiosity, because we think we abandon soon that system and that company given the issues, the inability to manage, and the costs.
Re: Two Alcatel 8028 "locked" in few monts
Posted: 29 Jan 2025 14:49
by frank
Try this:
Reboot the phone
When it shows STEP 2, enter push the keys * #
Enter password 123456
Push the SOFT INFO on the left
Push the Run Mode: SIP on the right,
Push the Run Mode: SIP on the right again
Push the OK button on the phone
Wait about 30 seconds and the phone will reboot in NOE mode.
Re: Two Alcatel 8028 "locked" in few monts
Posted: 08 Feb 2025 03:21
by unlikely
As written, 123456 is wrong, that's the problem
Re: Two Alcatel 8028 "locked" in few monts
Posted: 08 Feb 2025 22:10
by ahqswitchroom4466
you need phone reset tool.. Send me your mail address i can send you documents and tool
Re: Two Alcatel 8028 "locked" in few monts
Posted: 09 Feb 2025 00:01
by ahqswitchroom4466
IP Phone Password Reset tools and Documents
Re: Two Alcatel 8028 "locked" in few monts
Posted: 09 Feb 2025 05:37
by unlikely
Thanks, I'll try
Re: Two Alcatel 8028 "locked" in few monts
Posted: 10 Feb 2025 09:19
by ahqswitchroom4466
any update
Re: Two Alcatel 8028 "locked" in few monts
Posted: 11 Feb 2025 03:37
by unlikely
We still miss the locked phone, the company managing the pbx didn't give back to us.
I understand the process, it's like provisioning the phones from a server.
I tried to provision our remaining phones from our servers but didn't work.
I have another topic on this.