Alcatel Unleashed

After 2 reboots the problem is resolved

It will come back so a permanent solution is needed

swinstu wrote:It will come back so a permanent solution is needed

I didn't found the root cause. It disappeared after a reboot so I've not opened an eSR.
The binary files were okay (checked the md5) - seems to be a problem in the memory.

Elliot,

I have seen it on 3 seperate sites, 1 BICs install and 1 Appliance Server and 1 common hardware site. All issues were resolved on mine aswell after reboots. In some cases 2 reboots. Issue came back at 2 sites after sometime but ran same process and havent heard from client since. Advised if issue will reoccur then will log an eSR myself.

Thanks for the update

swinstu wrote:if issue will reoccur then will log an eSR myself.

Ok, let my know the eSR number and answer/solution, please.

For me it happens in R7.0 f4.401.24 in Jan 2010 - so I can not open an eSR (phase out).

No problem I will update in future

Hello ,

May you ellaborate on the Eva_tool Format & retore option as I am also facing the same issue at one of my Customer end.

Which backup do I need to take before the activity.Please suggest.


Regards
Abhishek A.

Run backup on 4645. File names - eva or eva-msg depending on your preference.

Hi had the same problem, this is the answer from alcatel:


Hi Heiko,

This is in reference to the issues with getting backtraces Eva tool running.

Thank you for your update.

I have tried to reach you but was not successful.

As per our analysis we found that issue may be due to the corrupted Eva_tool.dct file in the OXE. This issue can be resolve by replacing the corrupted Eva_tool.dct and Eva tool file with a new Eva_tool.dct and Eva tool file.


1. Login to system via root. , remove the existing Eva_tool.dct and Eva_tool FILE from /usr2/oneshot/mtcl and /usr2/servers respectively.
2. Do ftp to the oxe using Swinst login and transfer the new files to the following location (FTP to the system using Swinst user id and password. Transfer the new Eva_tool.dct and Eva_tool.)

Locations of the file:
Eva_tool ( /usr2/servers)
Eva_tool.dct ( /usr2/oneshot/mtcl)

3. Then login to root and give the rights as chmod 755 file name.
Example:
[root@xa000000 servers]# cd /usr2/servers/
[root@xa000000 servers]# chmod 755 Eva_tool
[root@xa000000 servers]# cd /usr2/oneshot/mtcl/
[root@xa000000 mtcl]# chmod 755 Eva_tool.dct

Note: After this operation, re-boot of OXE is mandatory to take the changes in to account.

Please do the suggested in the site and update me your feedback.

Please feel free to contact me if you have any further issues. I will be waiting for your update.


I send you the tool, when you send me a e-mail baeuerle@cpls.de

best regards

Hi,
Did you did it ?
Did the process resolved your issue ? Ans last question, Is it a final solution or will it be corrected into a future patch ?
Bye.